Key Account Manager

lemonwayjobcareers; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Lemonway is seeking a Key Account Manager to lead the Top 50 client portfolio across France and Europe, ensuring customer happiness and loyalty. You will drive business development by exploring upsell opportunities and coordinating with internal teams to maximize our value proposition.

Collaborating with product, support, and compliance, you will monitor performance, prepare regular KPI reports, and maintain Salesforce-driven forecasts to improve client outcomes.

Qualifications

• Less than 5 years of experience as Account Manager, Key Account Manager, or Account Executive.
• At least 2 years of experience in the payments industry.
• Experience with large B2B clients, ideally in an international context.

Responsabilités

• Top 50 Client Portfolio Management: Manage, retain, and grow key accounts based in France and Europe.
• Business Development: Identify upsell and cross-sell opportunities with existing clients.
• Client Relations: Serve as the primary point of contact for strategic clients and coordinate with other teams.
• Analysis and Reporting: Monitor KPIs, prepare regular reports, and update information in Salesforce.
• Internal Collaboration: Work with product, support, and compliance teams to deliver the best customer experience.

Connaissances

Negotiation

Project management

Communication

Customer-focused

Outils

Salesforce

Description du poste

Lemonway is a licensed payment institution, at the heart of the new European economy.

We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.

Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and Hamburg and brings together 150 multicultural and dedicated Lemonheroes.

More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.

Profitable for four years and growing at +25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.

The Position

As a member of the Key Account Management team, your responsibilities will include the following:

• Top 50 Client Portfolio Management: Manage, retain, and grow key accounts based in France and Europe. Your first objective is to make our customers happy and loyal.
• Business Development: Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition.
• Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.
• Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.
• Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.

Your experience

• You have < 5 years of experience as Account Manager, Key Account Manager, or Account Executive, and at least 2 years of experience in the payments industry.
• You have previously worked with large B2B clients, ideally in an international context.

Your skills

• You have excellent negotiation, project management, and communication skills.
• Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams.
• You are fluent in English and alternatively in Spanish or in Italian. French is not mandatory but will bring your application to the front line.
• Hard-work is part of your DNA.

Lemonway is committed to promoting diversity, in particular by fostering gender balance and the employment of people with disabilities.