Account Manager, International

lemonwayjobcareers; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Swile card

Alan health insurance

Navigo/Vélib pass coverage

Gymlib access

RTT days

Résumé du poste

Lemonway in Paris is seeking an Account Manager to manage a portfolio of French and European clients, ensuring continued satisfaction with our services. You will drive business development, identify upsell opportunities, and serve as the primary liaison for strategic accounts, coordinating with product, support, and compliance teams to improve the customer experience.

Join our AM team in a hybrid role (2 days remote/week) and enjoy benefits like Swile card, Alan health insurance, Navigo/Vélib

Qualifications

• 1–3 years of experience in Account Management or Account Executive.
• At least one confirmed experience in payments or fintech.
• Experience with large B2B international clients.
• Managed a large portfolio of merchants (SMB).

Responsabilités

• Manage, retain, and grow accounts based in France and Europe.
• Identify upsell and cross-sell opportunities with existing clients.
• Serve as the primary point of contact for strategic clients and coordinate with internal teams.
• Monitor KPIs, prepare reports, and update forecasts in Salesforce.
• Collaborate with product, support, and compliance to improve customer experience.

Connaissances

Negotiation

Project management

Communication

Description du poste

Lemonway is a licensed payment institution, at the heart of the new European economy.

We secure payments for crowdfunding platforms, collaborative economy platforms, marketplaces, and e-merchants, with a strong commitment against fraud and to the protection of funds.

Regulated by the ACPR and holding a European passport in 29 countries, Lemonway is headquartered in Paris and brings together 150 multicultural and dedicated Lemonheroes.

More than 400 marketplaces trust us. We manage 1.4 million user wallets and have raised €50M from Breega, SpeedInvest, and Toscafund.

Profitable for four years and growing at +25% in 2025, Lemonway aims to remain among the leaders in European payments through healthy and sustainable growth.

The Position

As a member of the Account Management team, your responsibilities will include the following:

• Client Portfolio Management : Manage, retain, and grow accounts based in France and Europe. Your firstobjective is to make our customers stay through continued satisfaction of our services.

• Business Development : Identify upsell and cross-sell opportunities with existing clients. Helping our customers think out of the box to maximize their sales operations and therefore boost the strength of Lemonway’s value proposition.

• Client Relations: Serve as the primary point of contact for strategic clients, coordinate with other teams, ensure your customer portfolio overall satisfaction and quickly resolve any issues that arise in short delays.

• Analysis and Reporting: Monitor key performance indicators (KPIs), prepare regular reports, and suggest areas for improvement. Update information and forecasts in Salesforce.

• Internal Collaboration: Work closely with the product, support, and compliance teams to deliver the best possible customer experience.

Your experience

• You have < 3 years of experience as Account Manager or Account Executive.

• You have at least one confirmed experience in either the payments industry or in fintech.

• You have previously worked with large B2B clients in an international context.

• You have previously managed large portfollio of merchants (SMB).

Your skills

• You have excellent negotiation, project management, and communication skills.

• Customer- and solution-oriented, you are eager to constantly learn and improve our solution in collaboration with other internal teams.

• You are bilignual French - English and are fluent in either Spanish or Italian.

Why join us ?

• Grow your career in Account Management and FinTech through the experience of managing a complex and crucial solution for our partners. The value of this experience will be undeniable for your future.

• Our AM team is composed of highly talented and experienced individuals who work together (sharing advice, feedback, ideas) to ensure overall healthy retention rates. It is a team that will help you grow.

• Work with a manager who will be there for you. Whether you need guidance, advice, or simply someone to talk to, Arthur will place his expertise and management skills to help you enhance your skills and potential.

• Lemonway’s feedback structure is designed to ensure your growth through your experience with us.

Other benefits :

• Offices in the heart of Sentier (Paris 2nd arrondissement)

• Hybrid position (2 days remote working / week)

• Swile card

• Alan health insurance

• 50% coverage of Navigo/Vélib pass

• Access to Gymlib

• Syntec holiday bonus & RTT (additional days off)