Strategic Fleet Account Manager

Fleet Team; Bayonne; On-site; EUR 45,000 - 65,000; Full time

Job summary

Fleet Team in Bayonne, France, seeks an Account Manager to grow a portfolio of client accounts. You will be the primary contact, build trusted relationships, deliver fleet management support, and partner with clients, suppliers, and internal teams to improve performance and control costs.

You will analyze client data, monitor KPIs, prepare reports and reviews, coordinate budgeting and vendor activities, and advocate for clients while ensuring service excellence.

Qualifications

• Five or more years of experience in account management or B2B client relationships.
• Proven ability to analyze data and present insights to clients and internal stakeholders.
• Experience coordinating cross-functional initiatives and resolving complex client issues.
• Strong CRM experience, preferably Salesforce.
• Fluent in English; French is a plus.

Responsibilities

• Serve as the primary contact for assigned client accounts, building trusted relationships and understanding client objectives and fleet requirements.
• Drive client satisfaction, retention, and account growth by identifying opportunities to improve fleet performance and reduce costs.
• Analyze fleet activity, account performance, supplier performance, and cost trends to develop actionable recommendations and strategic plans.
• Prepare and deliver KPI reporting, business reviews, fleet management plans, and client-facing presentations.
• Coordinate fleet planning activities, including replacement planning, budgeting support, and off-lease activity.
• Act as a trusted client advocate, addressing escalations and coordinating with suppliers and internal teams.
• Use analysis and root-cause thinking to develop solutions with stakeholders.
• Maintain clear communication on expectations, timelines, risks, and resolutions.
• Develop supplier/dealer relationships balancing client needs with cost and service quality.
• Collaborate with Analytics, Supplier Relations, and other teams to execute client strategies.

Skills

Client relationships

Communication

Problem solving

Cross-functional

Time management

Negotiation

Education

High School Diploma or equivalent

Bachelor's degree in Business / Logistics or related

Tools

Salesforce

MS Office

CRM systems

Job description

Fleet Team in Bayonne, France, seeks an Account Manager to grow a portfolio of client accounts. You will be the primary contact, build trusted relationships, deliver fleet management support, and partner with clients, suppliers, and internal teams to improve performance and control costs.

You will analyze client data, monitor KPIs, prepare reports and reviews, coordinate budgeting and vendor activities, and advocate for clients while ensuring service excellence.