Strategic Customer Account Manager

IVAM Microtechnology Network; France; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

X-FAB France is seeking a Senior Customer Account Manager to build lasting customer relationships, manage orders, coordinate deliveries, and ensure satisfaction across the portfolio. You will analyze forecasts, anticipate risks, and ensure adherence to commercial agreements in a fast-paced industrial environment.

The role requires a Master's degree in SCM/CRM, 5+ years of experience in industry, and strong English (B2) with Mandarin as a plus.

Qualifications

• Master's degree in SCM or CRM.
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• Minimum 5 years of significant experience in an industrial environment.
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• Proficiency in English (B2) and Mandarin as an asset.
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Responsibilities

• Manage customer orders and coordinate deliveries with internal teams.
• Analyze forecasts, anticipate risks, and communicate proactively about issues.
• Ensure implementation of commercial agreements and handle returns/requests.
• Develop strong customer relationships with responsive support.
• Support audits and reviews to sustain satisfaction and retention.
• Contribute to achieving on-time delivery and revenue targets with improvement ideas.

Skills

English proficiency

Mandarin asset

Autonomous

Detail-oriented

Prioritization

ERP systems

MS Office

Education

Master's degree in SCM/CRM

Tools

ERP (Microsoft AX)

Excel

PowerPoint

Word

Job description

X-FAB France is seeking a Senior Customer Account Manager to build lasting customer relationships, manage orders, coordinate deliveries, and ensure satisfaction across the portfolio. You will analyze forecasts, anticipate risks, and ensure adherence to commercial agreements in a fast-paced industrial environment.

The role requires a Master's degree in SCM/CRM, 5+ years of experience in industry, and strong English (B2) with Mandarin as a plus.