French-Speaking Enterprise CSM: Adoption & Growth

Datadog; France; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy

RSUs and ESPP

Continuous professional development

Inclusive culture and Community Guilds

Résumé du poste

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product adoption and build strong relationships across our largest customers. The role emphasizes advocacy, cross-functional collaboration, and a clear plan to meet business goals, with a hybrid work model to balance office and remote activities.

You will partner with sales, support, and product teams to onboard customers, drive adoption, and identify renewal risks and growth opportunities across Fortune 1000

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience working with Fortune 1000/global brands across industries.
• Able to travel for customer onsite visits and events.
• Fluent in written and spoken French and English.
• B2B SaaS or tech enterprise experience preferred.

Responsabilités

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
• Own and project manage the onboarding process for new customers.
• Become a trusted advisor to the client and co-create a plan to meet business goals.
• Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth.

Connaissances

Customer-centric

Strong communicator

Relationship management

Travel‑ready

French & English fluency

Description du poste

Datadog is seeking an Enterprise Customer Success Manager to proactively drive product adoption and build strong relationships across our largest customers. The role emphasizes advocacy, cross-functional collaboration, and a clear plan to meet business goals, with a hybrid work model to balance office and remote activities.

You will partner with sales, support, and product teams to onboard customers, drive adoption, and identify renewal risks and growth opportunities across Fortune 1000