Strategic Enterprise Customer Success Leader

Datadog, Inc.; Paris; Hybride; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

Employee stock purchase plan

Résumé du poste

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and nurture strong relationships with our largest customers.

You will advocate for the customer, translate needs into a Datadog value narrative, and collaborate with executives and technical teams to ensure measurable business outcomes. You will lead strategic reviews, analyze adoption trends, and own onboarding for new customers, while traveling as needed to engage with Fortune 1000 clients.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken English and German.
• Experience working with Fortune 1000 companies and global brands across industries.

Responsabilités

• Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to translate goals into a clear value narrative for Datadog.
• Proactively build and maintain executive relationships to deliver value stories that connect Datadog use cases to measurable business results.
• Lead QBRs and strategic reviews to align on priorities and define next-step initiatives.
• Analyze adoption and usage trends to quantify value, extract insights, and drive financially grounded recommendations and opportunities.
• Position Datadog as a critical observability platform enabling reliability and informed decision-making.
• Own and project manage the onboarding process for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement to ensure consistent value delivery.
• Align customer objectives with Datadog platform offerings.

Description du poste

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and nurture strong relationships with our largest customers.

You will advocate for the customer, translate needs into a Datadog value narrative, and collaborate with executives and technical teams to ensure measurable business outcomes. You will lead strategic reviews, analyze adoption trends, and own onboarding for new customers, while traveling as needed to engage with Fortune 1000 clients.