Customer Success Manager, SaaS (Data & AI Governance)

Dastra; Paris; Hybride; EUR 40 000 - 47 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Paid leave 5 weeks

RTT days 10

Team events

Résumé du poste

Dastra is seeking a Customer Success Manager to own onboarding, implementation and long-term success for Mid-Market and Enterprise customers. You will translate complex data protection, compliance and AI governance needs into concrete use cases, acting as a trusted partner for customers.

You will collaborate with Customer Success, Sales, Product and Tech teams, stay proactive on adoption, renewals and growth opportunities, and report to leadership on portfolio health.

Qualifications

• 4+ years in Customer Success, SaaS consulting or similar roles.
• Experience with onboarding, implementation, adoption and change management.
• Strong communication and stakeholder management skills.

Responsabilités

• Lead onboarding and implementation projects.
• Manage a portfolio of Mid-Market and Enterprise customers.
• Drive customer success through regular follow-ups and business reviews.
• Identify growth opportunities with Account Managers.
• Share customer insights with Product and Tech teams.

Connaissances

SaaS expertise

Project management

Stakeholder management

Customer-focused

Onboarding

Description du poste

Dastra is seeking a Customer Success Manager to own onboarding, implementation and long-term success for Mid-Market and Enterprise customers. You will translate complex data protection, compliance and AI governance needs into concrete use cases, acting as a trusted partner for customers.

You will collaborate with Customer Success, Sales, Product and Tech teams, stay proactive on adoption, renewals and growth opportunities, and report to leadership on portfolio health.