Strategic Enterprise CSM: Growth & Value Architect (Remote)

Najar; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

RTT

BSPCE

Remote work

Wemind Insurance

Swile Card

Annual bonus

Osteopathy sessions

Résumé du poste

Najar is seeking a Senior Customer Success Manager to own a portfolio of Enterprise accounts with high ARR exposure, acting as a trusted advisor to C‑level stakeholders and driving renewal and expansion agreements.

You will lead cross‑functional collaboration with Product, Procurement, Sales, and Marketing to align on strategic opportunities, and build structured business cases to quantify impact for executives across Europe.

Qualifications

• 7+ years in a CSM or strategic account role in SaaS B2B.
• Proven track record managing high‑value or complex accounts.
• Experience navigating C‑suite relationships with credibility.

Responsabilités

• Own a portfolio of Enterprise accounts with high ARR exposure.
• Build and execute tailored account strategies: expansion plans, risk mitigation plans, multi‑year roadmaps.
• Act as a trusted advisor to C‑level stakeholders, not just a relationship manager.
• Follow clients' procurement calendars proactively, build value in moments that matter to them.
• Manage complex renewals end‑to‑end, including commercial negotiation.
• Coordinate the CS and Procurement experts to drive delivery quality on high‑stakes accounts.

Connaissances

Enterprise accounts

C‑suite relationships

Renewals

Account growth

Description du poste

Najar is seeking a Senior Customer Success Manager to own a portfolio of Enterprise accounts with high ARR exposure, acting as a trusted advisor to C‑level stakeholders and driving renewal and expansion agreements.

You will lead cross‑functional collaboration with Product, Procurement, Sales, and Marketing to align on strategic opportunities, and build structured business cases to quantify impact for executives across Europe.