Customer Success Manager

DQE, Data Quality Everywhere; Levallois-Perret; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Career opportunities

Data-driven products

International expansion

Collaborative culture

Job summary

DQE, a fast-growing international SaaS company, is seeking a Customer Success Manager in the Levallois-Perret area to own adoption, satisfaction and value delivery across the customer lifecycle. You will be the primary contact for key accounts, onboard them, drive platform value and secure renewals.

Fluent in French and English, you will collaborate with sales, product and engineering to champion customer needs and drive ROI.

Qualifications

• At least 3 years in Customer Success or Delivery Management, with direct ownership of B2B customer accounts.
• Proven experience in SaaS, data solutions or technical platforms.
• Solid knowledge of CRM data environments (Salesforce, Dynamics 365…), data platforms and APIs, and a strong grasp of data management and data quality challenges across CRM and digital journey use cases.
• Track record of leading steering committees and best-practice workshops with diverse stakeholders: executive sponsors, team leads, technical profiles and subject-matter experts.
• Outcome-driven, problem-solving mindset: you define and track customer success KPIs with a strong focus on ROI and impact.
• Fluent in French and English.

Responsibilities

• Onboarding & adoption: lead customer onboarding and deployment plans with cross-functional teams.
• Retention & growth: manage a portfolio of enterprise accounts and monitor health signals.
• Voice of the customer & advocacy: feed feedback to Product, Project and Sales, and develop customer references.
• Documentation & knowledge: capture best practices and recurring customer questions for self-service.
• Run regular business reviews and drive renewals and expansion opportunities.

Skills

Customer Success

SaaS

CRM

Account Management

Tools

Salesforce

Dynamics 365

APIs

Job description

About DQE

DQE is a fast-growing, international SaaS company on a mission to help businesses unlock the full potential of their customer data.
In today's data-driven world, companies can only deliver great customer experiences if their data is accurate, reliable, and unified. That's exactly where we come in.
Our mission: helping organizations worldwide turn customer data into a reliable and strategic asset that drives performance and customer experience.
With our platform DQE One, we empower over 800 large enterprise clients across multiple industries to enhance data quality, unify customer profiles, and drive smarter business decisions. Our solutions such as DataQ (data quality & enrichment) and Unify (deduplication & customer unification), process billions of data points every year and integrate seamlessly with major ecosystems like Salesforce and Microsoft Dynamics.
We operate globally across Europe, the Americas, and Asia, and continue to scale rapidly with strong double-digit growth. Our recent strategic acquisition of Capency has further strengthened our expertise in data enrichment, segmentation, and customer intelligence.

Context

As DQE holds a very strong and unchallenged position in European market, the business is now expanding globally. If you're looking for a company where you can make an impact and grow your career, DQE is looking for a Customer Success Manager.

Missions & Key Responsibilities

As Customer Success Manager, you own adoption, satisfaction and value delivery across the entire customer lifecycle of our DQE solutions. You are the primary point of contact for our key accounts: you onboard them, help them get the most out of our platforms, deliver an outstanding customer experience and secure their renewals.

• Onboarding & adoption
  • Lead customer onboarding: drive deployment plans with Sales, Product and Project teams and get each customer to first value fast.
  • Set clear success objectives with each customer (ROI, functional adoption, automation of data quality processes) and drive progress against them.
  • Drive the adoption of best practices on customer data quality, connector usage and ecosystem integrations.
• Retention & growth
  • Own a portfolio of large and enterprise accounts (satisfaction, adoption and renewals), hand in hand with the Key Account Manager.
  • Track customer health (usage, support consumption, satisfaction, qualitative feedback) and act at the first sign of risk.
  • Run regular business reviews to assess usage, remove blockers and agree on next steps with your customers.
  • Reduce churn and drive expansion: spot upsell opportunities and build long-term engagement.
• Voice of the customer & advocacy
  • Champion the voice of the customer internally: bring structured feedback to Product, Project and Sales teams and influence the product roadmap.
  • Turn satisfied customers into advocates: testimonials, case studies and references that support our international growth.
  • Build up our documentation and knowledge base by capturing best practices and recurring customer questions.

Experience & Profile

• At least 3 years in Customer Success or Delivery Management, with direct ownership of B2B customer accounts.
• Proven experience in SaaS, data solutions or technical platforms.
• Solid knowledge of CRM data environments (Salesforce, Dynamics 365…), data platforms and APIs, and a strong grasp of data management and data quality challenges across CRM and digital journey use cases.
• Track record of leading steering committees and best-practice workshops with diverse stakeholders: executive sponsors, team leads, technical profiles and subject-matter experts.
• Outcome-driven, problem-solving mindset: you define and track customer success KPIs with a strong focus on ROI and impact.
• Fluent in French and English.

Why join DQE?

Joining DQE means becoming part of an ambitious and fast-scaling company at the heart of digital transformation. You'll work on impactful data challenges, collaborate with international teams, and contribute to projects deployed within large, international organizations. We are currently accelerating our international expansion, especially in the UK, Ireland, the US and Spain - making this an exciting time to join and grow with us.

• A high-growth environment with real career opportunities
• Innovative, data-driven products with strong market demand
• An international mindset and expanding global footprint
• A collaborative and entrepreneurial culture