Strategic CS Leader, EMEA — Remote & AI-Driven

Lever, Inc.; France; À distance; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Fully remote across Europe

Annual learning stipend

Global/intl team environment

Annual offsite

Résumé du poste

Lever, Inc. is seeking a Customer Success - Strategic professional based in France to manage a portfolio of 20–30 enterprise and high-value accounts across the EMEA region.

You will accelerate adoption, drive measurable value, and own renewals, expansions, and growth while collaborating with Sales, Engineering, and CS leadership to scale customer success across AI-first products. The role requires fluency in English and German, with strong cross-functional collaboration and an ability to

Qualifications

• 7–10 years in Customer Success, Account Management, or strategic partnerships in a fast-paced SaaS environment.
• Proven track record delivering measurable value for enterprise customers using complex products.
• Experience with AI or emerging technologies is highly desirable.
• Strong experience managing strategic enterprise accounts in the DACH market.
• Ability to provide market and customer insights to support GTM strategies.
• Excellent communication and executive‑level stakeholder management.
• Fluent in English and German; additional languages a plus.

Responsabilités

• Build and manage relationships with 20–30 enterprise customers.
• Align customer objectives with product strategy and growth plans.
• Lead onboarding and long-term adoption to drive measurable value.
• Monitor usage across multiple products to identify deeper adoption opportunities.
• Own renewals, expansions, retention, and new-product adoption.
• Collaborate with Sales, Engineering, and CS leadership to scale processes.
• Represent customers internally to influence product priorities.
• Drive continuous improvement in CS practices and workflows.

Connaissances

Strategic accounts

Enterprise SaaS

Renewals

Upsell

Cross-functional

English

German

Stakeholder mgmt

CRM

Outils

Salesforce

Description du poste

Lever, Inc. is seeking a Customer Success - Strategic professional based in France to manage a portfolio of 20–30 enterprise and high-value accounts across the EMEA region.

You will accelerate adoption, drive measurable value, and own renewals, expansions, and growth while collaborating with Sales, Engineering, and CS leadership to scale customer success across AI-first products. The role requires fluency in English and German, with strong cross-functional collaboration and an ability to