Strategic Cybersecurity Customer Success Lead (Remote)

Talantir; France; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote / Flexible hours

Global collaboration

Dynamic work environment

Competitive compensation

Job summary

UnderDefense is seeking a Customer Success Manager to drive customer engagement, expansion, and retention across SMB to enterprise. You will align security solutions with client goals, build trusted relationships with decision-makers, and proactively pursue renewals and upsells.

The role emphasizes cross-functional collaboration, revenue targets, and a dynamic, remote-friendly work environment with global collaboration opportunities. Location flexibility includes remote/office arrangements.

Qualifications

• Understanding of cybersecurity and managed IT services in SMB, mid-market, and enterprise contexts.
• Experience in Account/Customer Success Manager roles at an IT product company.
• Proven ability to maintain and grow customer relationships and upsell services.
• Skilled in discovery calls and demos to diagnose customer pains.
• Experience leading all aspects of a technology sales cycle and forecasting.

Responsibilities

• Understand customer goals and align security solutions to requirements.
• Build strong relationships and gather insights from decision-makers.
• Identify at-risk accounts and drive timely resolutions to retain customers.
• Drive renewals and upsell opportunities across the product portfolio.
• Collaborate with Sales, Marketing, Delivery and Account teams to maximize success.

Skills

Cybersecurity knowledge

Account management

Customer success

Forecasting

Discovery calls

Job description

UnderDefense is seeking a Customer Success Manager to drive customer engagement, expansion, and retention across SMB to enterprise. You will align security solutions with client goals, build trusted relationships with decision-makers, and proactively pursue renewals and upsells.

The role emphasizes cross-functional collaboration, revenue targets, and a dynamic, remote-friendly work environment with global collaboration opportunities. Location flexibility includes remote/office arrangements.