Cybersecurity Technical Success Architect

Darktrace; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security and IT stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, and Professional Services, providing a clear health view and renewal readiness.

Qualifications

• Fluency in French and English is essential.
• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, or similar.
• You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
• You are confident engaging with security engineers, SOC analysts, system administrators, and executives.
• You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, or incident response use cases is desirable.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and renewal risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

Fluent in French and English

3+ years in technical customer-facing

Strong communication

Presentation skills

Stakeholder management

Cross-functional collaboration

translate complex technical concepts

Tools

Customer success platforms

Adoption analytics

Job description

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy and commercial awareness. You will partner with security and IT stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, and Professional Services, providing a clear health view and renewal readiness.