Strategic CSM: Growth, Renewals & Value

Megaport

Paris

Sur place

EUR 60 000 - 90 000

Plein temps

Il y a 10 jours

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Avantages offerts par ce poste

Flexible working environments

Birthday Leave

Study leave allowance + 5 days

Creative, fun, and contemporary work-<

Wellness program

Résumé du poste

Megaport is a global leader in Network as a Service (NaaS) seeking a Strategic Customer Success Manager to own post-sale relationships, focusing on upsell, renewals, and ensuring value realization for enterprise customers.

The role reports to the Regional Manager of Customer Success - EMEA and collaborates with Direct Sales and Solutions Architects in the United Kingdom region to expand and retain revenue across a designated account list.

Qualifications

3+ years in Enterprise software or Internet/Telecom industries.
Experience in Account Management or Customer Success.
Ability to drive revenue through upsell/cross-sell.
Strong written and verbal communication.
Experience with cloud compute solutions is a plus.

Responsabilités

Own post-sale relationships with existing customers to drive adoption and renewals.
Lead upsell and cross-sell opportunities within your accounts.
Collaborate with Direct Sales and Solutions Architect in UK region.
Provide ongoing commercial interaction and value realization.
Track customer feedback and report trends.
Coordinate with Finance, Operations to resolve issues.