IoT Enterprise CSM Lead - Growth & Strategy

Webbing; Sales; Sur place; EUR 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Professional development

International team environment

Résumé du poste

Webbing is seeking a Customer Success Manager Team Lead to manage the post-sales relationship with top accounts while leading the NAM Customer Success team. The role requires a focus on IoT and enterprise mobility customers, ensuring customer satisfaction and growth across the portfolio.

The ideal candidate will have over 5 years of experience in Customer Success, strong leadership capabilities, and insights into mobile connectivity and IoT solutions. A commitment to operational excellence and customer-centric culture is essential.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Customer Operations.
• 2+ years of experience leading customer-facing teams.
• Strong leadership, coaching, and team management skills.

Responsabilités

• Lead, mentor, and develop the US Customer Success team.
• Establish and drive best practices and operational processes.
• Monitor team KPIs including retention, churn, and customer satisfaction.

Connaissances

Customer Success

Account Management

Leadership

Communication

Problem-solving

Description du poste

Webbing is seeking a Customer Success Manager Team Lead to manage the post-sales relationship with top accounts while leading the NAM Customer Success team. The role requires a focus on IoT and enterprise mobility customers, ensuring customer satisfaction and growth across the portfolio.

The ideal candidate will have over 5 years of experience in Customer Success, strong leadership capabilities, and insights into mobile connectivity and IoT solutions. A commitment to operational excellence and customer-centric culture is essential.