Strategic CSM - B2B SaaS | Paris (Hybrid)

Yoobic, Ltd. (Italy); Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

25 days holiday ( RTT )

Mutuelle coverage for you and family

Team events

Free online HIIT sessions

Training and coaching

Résumé du poste

YOOBIC, the AI-powered frontline employee experience platform, is seeking a Customer Success Manager in Paris. You will manage top client relationships, define account strategies, and ensure ongoing adoption and value realization of the YOOBIC solution.

You will lead EBRs and collaborate with Sales, Product, and Account Management to maximize client outcomes. You will work in a hybrid Paris-based role with 2–3 days in the office and the rest remote, enjoying benefits including 25 days holiday,

Qualifications

• Experience in a Customer Success, Client Relationship, or Consulting role within a B2B SaaS business, ideally working with smaller accounts.
• A client-facing, people-oriented nature
• Strong project management skills
• Experience developing and running Quarterly Business Reviews
• Strong analytical skills (data analysis, reports, KPIs and metrics, etc.)
• A proactive, "get things done" attitude
• A start-up/scale-up mentality — you learn fast and are a natural problem solver
• A resourceful nature, with excellent interpersonal and communication skills
• The ability to adapt and work within an international environment
• Intellectual curiosity, tenacity and organization
• An eye for detail — the little things matter to you, and you spot them easily
• Fluency in English and French; additional languages, especially Spanish or Italian, are a plus

Responsabilités

• Manage and grow relationships with key client stakeholders across your portfolio
• Define high-level account strategies for each customer to ensure long-term adoption, satisfaction and success
• Ensure the overall health of your customers and define joint success plans, reviewed at Executive Business Reviews (EBRs) with customers' project teams and executive sponsors, to maximize their business objectives
• Organize EBRs and operational reviews with clients, with frequency depending on customer ARR size
• Identify opportunities for improvement, ensuring optimal use of the solution and managing day-to-day follow-up on client activity and operations
• Flag potential risks early to continuously enhance business and operational efficiency
• Leverage YOOBIC and client KPIs and data analysis to support decision-making
• Proactively solve client issues
• Act as a functional and strategic advisor to your customers, building strong relationships at every level of their organization
• Develop a consultative relationship with each client, working alongside Sales and Account Management to provide solution planning support
• Work closely with our Product team to help shape the evolution of the app based on market requirements
• Partner with our global Customer Success team to share and develop best practices
• Prove value with your Tier 1 and Tier 2 customers
• Negotiate renewals and manage redlining
• Take on additional responsibilities as needed — because that's the kind of person you are!

Connaissances

Customer success

Client relationships

Project management

QBRs

Analytics

Proactive attitude

Startup mindset

Interpersonal skills

International environment

English

French

Description du poste

YOOBIC, the AI-powered frontline employee experience platform, is seeking a Customer Success Manager in Paris. You will manage top client relationships, define account strategies, and ensure ongoing adoption and value realization of the YOOBIC solution.

You will lead EBRs and collaborate with Sales, Product, and Account Management to maximize client outcomes. You will work in a hybrid Paris-based role with 2–3 days in the office and the rest remote, enjoying benefits including 25 days holiday,