Customer Success Manager (French & Italian Speaking)

Yoobic, Ltd. (Italy); Paris; Hybrid; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Travail hybride

25 jours de congés

Couverture mutuelle

Événements d'équipe

Séances de HIIT gratuites

Formation régulière

Job summary

Une entreprise innovante recherche un Responsable du Succès Client pour rejoindre son équipe dynamique à Paris. Dans ce rôle, vous serez le conseiller de confiance pour nos clients francophones et italiens, les aidant à maximiser la valeur de la solution YOOBIC. Vous aurez l'opportunité de développer des relations solides, de gérer des renouvellements et d'identifier des opportunités d'amélioration. Avec un environnement de travail hybride et des événements d'équipe réguliers, cette position offre un équilibre entre travail et vie personnelle tout en vous permettant de contribuer à la croissance d'une plateforme de pointe. Rejoignez-nous pour faire la différence!

Qualifications

• Expérience solide dans un rôle similaire de gestion de la relation client.
• Capacité à gérer des relations avec plusieurs parties prenantes.

Responsibilities

• Définir des stratégies de compte avec les clients pour assurer leur succès.
• Identifier et atténuer les risques clients pour maximiser la rétention.

Skills

Gestion de la relation client

Analyse de données

Compétences interpersonnelles

Proactivité

Gestion des renouvellements

Curiosité intellectuelle

Education

Expérience en gestion de la relation client

Connaissances en consulting stratégique

Job description

Who we are…

YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn.

What we need…

We’re looking for a talented Italian & French Speaking Customer Success Manager to join our Customer Success team in Paris, working with our French and Italian clients. You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth. The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued success with the YOOBIC solution to ensure renewals and potential upsell/cross-sell opportunities.

The CSM takes ownership of YOOBIC's relationship with the Customers, acting as their trusted advisor for maximized business value realized. The CSM also serves as the voice of the customer within YOOBIC, helping to drive support and change when necessary to help the client achieve their business objectives.

What you'll do…

• Define high-level account strategies with each of the enterprise and strategic customers of your portfolio to ensure long-term adoption of the solution, satisfaction & success.

• Ensure overall health of your customers and define joint success plans reviewed at each executive business review with your customers’ project teams and executive sponsors to ensure maximization of the customers’ business objectives.

• Identify & mitigate customer risk to achieve best-in-class retention rates on your portfolio.

• Act as a functional and strategic advisor to your customers and build strong relationships at every level of the customers’ organizations.

• Identify opportunities for improvement, specifically ensuring optimal use of the solution and doing the day-to-day follow-up on client activity and operations.

• Take a proactive approach to client issue resolution.

• Develop a consultative relationship with each client and work in conjunction with Account Managers to nurture growth opportunities on your accounts.

• Work closely with the Product teams to participate in the evolution of the app based on market requirements.

• ... and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!

What you have...

• Strong experience in a similar Customer Success / Client Relationship / Consulting position.

• Previous experience from a strategic consulting background would be a bonus.

• Client-facing and people-oriented by nature.

• Experience in managing Renewals.

• Experience in managing relationships with multiple stakeholders both Internally and Externally.

• Strong analytical skills (data analysis, reports, KPIs/metrics, etc.).

• Proactive, “get things done” attitude.

• Able to learn fast and solve problems.

• Resourceful nature, with excellent interpersonal and communication skills.

• Ability to adapt and to work within an international environment.

• Intellectually curious, tenacious and organized.

• Interest in start-ups and new technologies.

• Experience working with retail clients is a bonus.

• Strong language skills (fluent speaker) in Italian, French and English.

What we offer...

• Hybrid working (2 days per week in Paris office).

• 25 days holidays (plus RTT – subject to eligibility).

• Mutuelle coverage for you and your family (optional).

• Team events including weekly lunches and lots of social events.

• Free online HIIT sessions.

• Regular training and coaching to make you even better in your role.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.