Strategic Client Success Manager - Paris Hybrid

YOOBIC; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Mutuelle coverage

Team events

HIIT sessions

Training and coaching

Résumé du poste

YOOBIC is seeking a Customer Success Manager to join its Paris-based team. You will own client relationships, advise on business processes, and drive value realization of the YOOBIC platform across a portfolio of customers.

You will collaborate with Product, Sales, and Account Management to shape adoption strategies, lead quarterly reviews, and ensure long-term customer success in a dynamic, international environment.

Qualifications

• Experience in a Customer Success, Client Relationship, or Consulting role within a B2B SaaS business.
• Client-facing, people-oriented nature with strong communication skills.
• Experience running Quarterly Business Reviews (QBRs).
• Strong data analysis and KPI reporting abilities.
• Self-starter with a collaborative, cross-functional mindset.

Responsabilités

• Manage and grow relationships with key client stakeholders across your portfolio.
• Define high-level account strategies for each customer to ensure long-term adoption, satisfaction and success.
• Lead EBRs and operational reviews with clients and executives to maximize business objectives.
• Identify opportunities for improvement and ensure optimal use of the YOOBIC solution.
• Negotiate renewals and manage redlining in collaboration with Sales.

Connaissances

Client relationship

B2B SaaS

Quarterly Business Reviews

Analytical skills

Proactive attitude

Start-up mindset

Interpersonal communication

French & English fluency

Description du poste

YOOBIC is seeking a Customer Success Manager to join its Paris-based team. You will own client relationships, advise on business processes, and drive value realization of the YOOBIC platform across a portfolio of customers.

You will collaborate with Product, Sales, and Account Management to shape adoption strategies, lead quarterly reviews, and ensure long-term customer success in a dynamic, international environment.