Spanish-Speaking Video Streaming Support Pro

Mercier Consultancy MD; France; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package (flight tickets,机场转

Fully Paid Training programs

Monthly Bonus schemes

Career growth in a global environment

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Video Streaming Customer Expert to join our team in Greece. You will provide world-class support to subscribers, troubleshoot technical issues, and assist with billing and account management across various channels.

Applicants should be fluent in Spanish, have a passion for streaming entertainment, and possess strong problem-solving skills with experience in customer service or technical support.

Qualifications

• Native or fluent Spanish for professional client communication.
• EU passport or right to work in Greece.
• Passion for the video streaming industry and digital entertainment trends.
• Strong problem-solving skills and ability to navigate multiple software platforms.
• Previous experience in customer service or technical support preferred.

Responsibilities

• Provide world-class support to subscribers of leading global video streaming platforms.
• Assist users with technical troubleshooting, billing inquiries, and account management through various channels.
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns.
• Stay updated on content releases and platform features to provide informed, enthusiast-level support.
• Document customer interactions accurately within our internal CRM to improve service standards.
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry.
• Engage with Spanish-speaking customers to ensure a seamless, localized experience that reflects the premium nature of the brand.

Skills

Fluent Spanish

Customer service experience

Technical troubleshooting

Problem solving

Tools

CRM software

Multi-platform tools

Job description

Mercier Consultancy Group is seeking a Spanish-speaking Video Streaming Customer Expert to join our team in Greece. You will provide world-class support to subscribers, troubleshoot technical issues, and assist with billing and account management across various channels.

Applicants should be fluent in Spanish, have a passion for streaming entertainment, and possess strong problem-solving skills with experience in customer service or technical support.