Spanish Speaking Customer Experts for a Tech Leader - Work Remote In Greece

Mercier Consultancy MD; France; Remote; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

13th and 14th salaries

Monthly performance bonus

Fully paid relocation to Greece

Fully paid training

Health insurance

Job summary

Mercier Consultancy Group is recruiting a Spanish Speaking Customer Expert to join a tech leader, offering remote work with relocation support to Greece. You will handle complex telecommunications inquiries, provide product guidance, and ensure high customer satisfaction.

Fluency in Spanish and professional English are required; EU passport; work remotely from Greece; a premium compensation package includes relocation, training, health insurance, and 13th/14th salaries.

Qualifications

• Native or fluent Spanish (spoken and written).
• Professional proficiency in English to collaborate within an international team.
• EU passport holder (mandatory).

Responsibilities

• Serve as primary contact for Spanish-speaking clients with telecom inquiries and service activations.
• Provide technical troubleshooting for mobile, internet, and fiber connectivity.
• Resolve billing, account management, and service requests to maintain satisfaction.
• Stay updated on telecom hardware and software products for accurate consultations.
• Document interactions in the CRM system to maintain account history.
• Collaborate with cross-functional teams to resolve complex faults in telecoms infrastructure.
• Meet individual and team KPIs such as response time and resolution rate.

Skills

Spanish fluency

English proficiency

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities, including exclusive Spanish-speaking jobs for candidates seeking a professional challenge in vibrant, international environments.

Job Overview

We are currently sourcing exceptional talent for a Spanish Speaking Customer Experts for a Tech Leader position in Greece within the fast-paced telecommunications sector. This is a unique opportunity to join a global powerhouse, offering the chance to thrive in a remote setting while enjoying a premium lifestyle and comprehensive relocation support for those pursuing jobs in Greece.

Key Responsibilities

• Serve as the primary point of contact for Spanish-speaking clients regarding complex telecommunications inquiries and service activations
• Provide technical troubleshooting support for mobile, internet, and fiber-optic connectivity issues
• Maintain high levels of customer satisfaction by resolving billing, account management, and network service requests efficiently
• Stay updated on the latest telecommunications hardware and software products to provide accurate product consultations
• Document all interactions within the CRM system to ensure seamless communication and account history tracking
• Collaborate with cross-functional teams to elevate and resolve complex technical faults within the telecommunications infrastructure
• Achieve individual and team-based KPIs, including response time, resolution rate, and service quality metrics

Requirements

• Native or fluent Spanish (spoken and written)
• Valid EU passport (mandatory)
• Professional proficiency in English to collaborate within our international team
• Strong passion for technology and the telecommunications industry with a desire to learn complex systems
• Exceptional communication skills and a customer-centric mindset suitable for a premium tech environment
• Ability to work remotely within Greece, maintaining high productivity and professional integrity

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary) as part of our premium compensation package
• Monthly Performance Bonus linked to service excellence
• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition
• Fully Paid Training on telecommunications systems and industry standards
• Comprehensive Health Insurance coverage
• And Much More..

Life in Greece

Choosing one of our jobs in Greece means embracing a world-renowned quality of life, where ancient history meets modern coastal living. With over 300 days of sunshine, Greece offers an unparalleled climate that encourages an active, outdoor lifestyle, making it the perfect destination for professionals looking to combine a career in the telecommunications industry with the Mediterranean dream.

Beyond the incredible culture and world-class culinary experiences, living in Greece provides a warm, welcoming community and an affordable cost of living. Whether you are relocating for the scenery, the history, or the career growth, moving to Greece with our support ensures your relocation is stress-free, allowing you to enjoy all that this beautiful Mediterranean hub has to offer.

Warm regards, The Recruitment Team at Mercier Consultancy Group.