Spanish-Speaking Gamer Support Specialist

Mercier Consultancy Group; France; Sur place; EUR 13 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Relocation package

Monthly bonus

Training

Career development

Modern office facilities

Résumé du poste

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Spanish Speaking Player Support Specialist to handle technical queries and account issues for Spanish-speaking players. You will guide on game mechanics, billing, and troubleshooting while maintaining high service standards in a dynamic esports setting.

Relocation is supported with a comprehensive package. The role offers a competitive monthly salary plus health insurance, fully paid training, and clear career development opportunities within

Qualifications

• Native or fluent Spanish (spoken and written) is mandatory.
• Excellent communication and empathetic problem-solving approach.
• Previous customer service or player support experience is advantageous.

Responsabilités

• Act as the primary contact for Spanish-speaking players, resolving technical and account-related issues.
• Provide expert guidance on game mechanics, billing, and troubleshooting.
• Engage with the gaming community to ensure a positive environment.
• Collaborate with international teams to address complex bugs and issues.
• Document player feedback to help developers refine features.

Connaissances

Spanish language

Communication skills

Problem solving

Description du poste

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Spanish Speaking Player Support Specialist to handle technical queries and account issues for Spanish-speaking players. You will guide on game mechanics, billing, and troubleshooting while maintaining high service standards in a dynamic esports setting.

Relocation is supported with a comprehensive package. The role offers a competitive monthly salary plus health insurance, fully paid training, and clear career development opportunities within