French Speaking Player Support Agent Gaming Account - Work In Sofia, Bulgaria

Mercier Consultancy MD; France; Sur place; EUR 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Résumé du poste

Mercier Consultancy Group is recruiting a French Speaking Player Support Specialist for Gaming Account to join a leading global Gaming & Esports organization in Sofia, Bulgaria. You will handle player inquiries via email, chat, and social channels, troubleshoot account issues, and maintain knowledge of latest titles to deliver an exceptional user experience.

The role requires native or fluent French, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Native or fluent French is mandatory for this role.
• Experience in customer support or community management is a plus.
• Strong communication and problem-solving in a fast-paced environment.

Responsabilités

• Provide high-quality support to players via email, chat, and social channels within Gaming & Esports.
• Troubleshoot account access, in-game issues, and transaction inquiries with speed and accuracy.
• Maintain knowledge of current gaming titles and community trends to improve user experience.
• Collaborate with trust/safety to monitor game chat and support a healthy community.
• Assist players with game updates, patch notes, and event-related troubleshooting.
• Document recurring bugs and relay feedback to developers to improve game experience.
• Engage with the gaming community to foster loyalty and positive brand sentiment.

Connaissances

French fluency

Customer support

Gaming knowledge

Communication skills

Description du poste

French Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with high-growth organizations across Europe. As a leader in the industry, we specialize in sourcing experts for specialized roles, offering unmatched support for professionals seeking premium career opportunities, including the most competitive jobs in Bulgaria.

Job Overview

We are currently searching for a passionate professional to join a leading global Gaming & Esports organization as a French Speaking Player Support Specialist for Gaming Account position in Bulgaria. This is a unique opportunity to turn your gaming enthusiasm into a professional career while working within a vibrant, multicultural environment in the heart of Sofia.

Key Responsibilities

• Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem
• Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision
• Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends
• Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment
• Assist players with game updates, patch notes interpretation, and event-related troubleshooting
• Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience
• Engage with the gaming community to foster loyalty and promote positive brand sentiment

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Valid EU passport or eligibility to work in Bulgaria
• Genuine passion for the Gaming & Esports industry and familiarity with current market titles
• Exceptional communication skills and a customer-centric mindset
• Strong problem-solving abilities and the ability to work in a fast-paced environment
• Previous experience in customer support or community management is considered a strong advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included for candidates moving to Bulgaria
• Monthly Performance Bonus to reward your dedication and results
• Professional growth opportunities within the global Gaming & Esports sector
• And Much More..

Life in Bulgaria

Bulgaria has quickly become a premier destination for European professionals, offering a vibrant mix of historical culture and modern urban living. When you secure one of our French-speaking jobs in Sofia, you will experience a perfect climate, breathtaking landscapes, and a thriving social scene that makes Bulgaria one of the most exciting places to live in Eastern Europe.

Our comprehensive relocation support ensures your move to Bulgaria is seamless, allowing you to focus on enjoying the high quality of life, affordable cost of living, and world-class culinary scene. Joining a French Speaking Player Support Specialist for Gaming Account position in Bulgaria means joining a community of like-minded expats who have already discovered the unique charm and career potential that Bulgaria provides.