Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 12 000 - 21 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Office facilities & international社区

Résumé du poste

Mercier Consultancy Group in Bulgaria is hiring an Italian-speaking Player Support Specialist to deliver world-class technical and account support to players via chat, email, and social channels.

Native or fluent Italian is mandatory, an EU passport is required, and relocation to Sofia is supported. You will troubleshoot in-game issues, handle payments, and protect account security while representing leading gaming brands.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport is mandatory.
• Relocation to Sofia, Bulgaria, is required.
• Experience in customer support or gaming industry is advantageous.
• Excellent communication and problem-solving skills.
• Passion for Gaming & Esports and familiarity with modern gaming platforms.
• Ability to work in a dynamic, international environment.

Responsabilités

• Provide world-class technical and account support to players via chat, email, and social media channels.
• Ensure an immersive and positive customer experience that aligns with high Gaming & Esports standards.
• Troubleshoot in-game technical issues, payment queries, and account security matters for Italian-speaking users.
• Act as a brand ambassador for high-profile gaming titles with knowledge of game mechanics and updates.
• Escalate critical technical bugs to development teams to ensure seamless gameplay.
• Contribute to the ongoing improvement of support protocols within Gaming & Esports vertical.
• Drive player satisfaction scores by delivering prompt, empathetic, and expert solutions in Italian.
• Relocation to Sofia and Italian language proficiency required.

Connaissances

Italian language

Customer support

Communication

Problem solving

Gaming enthusiasm

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing elite professionals for high-growth sectors, ensuring our clients maintain their competitive edge while providing candidates with career-defining opportunities.

Job Overview

We are currently seeking a passionate professional for the Italian Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This role is a perfect match for those seeking Italian-speaking jobs in an international hub, offering a dynamic environment where you will serve as the voice of global gaming brands.

Key Responsibilities

• Provide world-class technical and account support to players via chat, email, and social media channels.
• Ensure an immersive and positive customer experience that aligns with the high standards of the Gaming & Esports sector.
• Troubleshoot in-game technical issues, payment queries, and account security matters for Italian-speaking users.
• Act as a brand ambassador for high-profile gaming titles, maintaining deep knowledge of game mechanics and updates.
• Escalate critical technical bugs to development teams to ensure seamless gameplay for the global community.
• Contribute to the continuous improvement of support protocols within the Gaming & Esports vertical.
• Drive player satisfaction scores by delivering prompt, empathetic, and expert solutions in Italian.
• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Exceptional communication skills and a professional, problem-solving mindset.
• Previous experience in customer support or the gaming industry is considered a strong advantage.
• Ability to relocate to Sofia for this Italian Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training in Gaming & Esports industry standards.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
• Monthly Performance Bonus linked to service excellence.
• Access to world-class office facilities and a vibrant international community.
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of history, modern convenience, and exceptional quality of life. Bulgaria boasts a beautiful climate, a thriving digital nomad community, and stunning landscapes ranging from the Balkan Mountains to the Black Sea coast. Living in Bulgaria means enjoying a welcoming culture that perfectly complements the high energy of our professional gaming environment.

Our full relocation support ensures your transition to Bulgaria is seamless, allowing you to focus on your new career in one of Europe’s most affordable and exciting capital cities. Whether you are indulging in the local culinary scene or exploring the vibrant nightlife of Sofia, Bulgaria offers a rewarding lifestyle. Join our team today and discover why so many professionals choose the Italian-speaking jobs we provide in Bulgaria.