Services Engineer Subs

Technogym S.p.A.; Paris; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Technogym S.p.A. in Paris seeks a Service Engineer to act as a customer advocate and ensure complete satisfaction by resolving installation and service requests for Technogym products.

You will work on site with a global team, perform root cause analyses, manage service orders, and maintain safety standards while delivering high-quality support to customers and end-users.

Qualifications

• 3-5 years’ experience in a similar role.
• Diploma / Degree in Electronics & communications or similar.
• Mechanical / electronic engineering skills.
• Ability to troubleshoot, test, repair and service technical equipment.
• Knowledge and ability to work with mobile tools and applications.
• Knowledge of IT networking is advantage.
• Management of service orders.
• Repair business expertise.
• Management of client requests and complaints.
• Transparency, intellectually open mind and aptitude for teamwork.

Responsabilités

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work‑related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work‑related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

Connaissances

Teamwork

Troubleshooting

Communication

Digital tools & apps

Inventory management

Formation

Diploma / Degree in Electronics & communications or similar

Outils

IT networking basics

Description du poste

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with care user satisfaction, this is the position for you! One of Technogym’s goals is "Satisfying 100% of our customers and end-users.". Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere

We are looking for a problem solving Services Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Your Impact

• Execute jobs in line with defined standard operating procedures
• Achieve field performance (TTS, FTFR and JMR3)
• Manage stock of parts and guarantee a high-level of inventory record accuracy
• Educate customers in the technical use and care of Technogym equipment
• Execute effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution
• Properly manage work orders (i.e. including all requested information based on assigned standard operating procedures)
• Properly manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work‑related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work‑related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Diploma / Degree in Electronics & communications or similar
• Mechanical / electronic engineering skills
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Management of client requests and complaints
• Transparency, intellectually open mind and aptitude for teamwork

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083