Customer Success & Digital Account

Technogym; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Technogym, a global leader in fitness solutions, seeks a proactive Customer Success & Digital Account professional to grow the Digital portfolio, drive turnover and profitability, and maximize customer satisfaction. You will support the sales team, promote product adoption of Mywellness, and help optimize retention of active licenses across markets.

Ideal candidates bring 7+ years in digital sales, excellent English, and a track record of meeting sales targets.

Qualifications

• 7+ years of experience in digital sales or related field.
• Excellent English proficiency and strong knowledge of digital products and market trends.
• Proven track record in achieving sales targets and managing sales processes.
• Strong analytical and market benchmarking abilities.
• Demonstrated project management and goal orientation.
• Experience coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously.

Responsabilités

• Achieve Digital and Consulting sales and profitability targets.
• Support sales force in pre-sales and sales activities, providing product training on digital offerings.
• Directly support customers in achieving successful implementation by providing training and tutoring accordingly.
• Create customer case studies and best practices that clearly explain the value and benefits of the product in terms of attraction, retention of customers, and secondary revenues.
• Organize and run seminars or webinars to duly promote the digital portfolio.
• Provide reliable and structured forecast and pipeline management.
• Monitor competitors in terms of pricing, products, features, etc., providing proactive market feedback to HQ.
• Promote and plan initiatives to maximize customer satisfaction.
• Support product launch, promotion, and commercial activities to maximize sales.

Connaissances

Digital sales

Account management

Solution selling

Strategic thinking

Relationship skills

English proficiency

Description du poste

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for a proactive and results-driven Customer Success & Digital Account to develop the Technogym Digital product portfolio in terms of turnover, profitability, and customer satisfaction, supporting the sales team in maximizing product penetration and positioning. To maximize the number of people actively using the Mywellness platform and maximize the retention rate of active licenses.

Your Impact

• Achieve Digital and Consulting sales and profitability targets.
• Support sales force in pre-sales and sales activities, providing product training on digital offerings.
• Directly support customers in achieving successful implementation by providing training and tutoring accordingly.
• Create customer case studies and best practices that clearly explain the value and benefits of the product in terms of attraction, retention of customers, and secondary revenues.
• Organize and run seminars or webinars to duly promote the digital portfolio.
• Provide reliable and structured forecast and pipeline management.
• Monitor competitors in terms of pricing, products, features, etc., providing proactive market feedback to HQ.
• Promote and plan initiatives to maximize customer satisfaction.
• Support product launch, promotion, and commercial activities to maximize sales.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• Minimum of 7 years of experience in digital sales or a related field.
• Excellent English proficiency and strong knowledge of digital products and market trends.
• Proven track record in achieving sales targets and managing sales processes.
• Strong analytical skills and ability to conduct market analysis and benchmarking.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously.
  

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083