ServiceNow CSM Pro Expert: Agile CRM Architect

Keoni; Paris; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Demartino Law is seeking a seasoned CSM PRO Zurich ServiceNow expert to lead configuration and integration of the CRM with FAQs, Chatbot, and Marketing components. You will design processes, map customer journeys, and ensure the platform leverages standard capabilities for simplicity and scalability.

Required: 5–7 years of hands-on experience with CSM PRO Zurich, ServiceNow ecosystem, and agile methodologies; strong French writing skills; ability to train a Competency Center and work across

Qualifications

• 5–7 years of experience with CSM PRO Zurich version
• Experience deploying CSM PRO Zurich in large organizations (7,000+ users)
• Strong knowledge of CRM design and platform best practices

Responsibilities

• Prepare, organize, and participate in design workshops on processes, platform foundations, and interfaces
• Co-write and validate User Stories and backlog items
• Define and prioritize the product backlog and manage Agile cycles
• Configure CRM: customer journeys, records, routing, inbound/outbound flows
• Configure FAQs/Chatbots/Marketing within the platform
• Train and transfer skills to enable a Competency Center

Skills

Agile methodologies (Scrum Kanban)

JavaScript

CRM design knowledge

French writing

Communication skills

stakeholder management

Tools

CSM PRO Zurich version

ServiceNow ecosystem

Job description

Demartino Law is seeking a seasoned CSM PRO Zurich ServiceNow expert to lead configuration and integration of the CRM with FAQs, Chatbot, and Marketing components. You will design processes, map customer journeys, and ensure the platform leverages standard capabilities for simplicity and scalability.

Required: 5–7 years of hands-on experience with CSM PRO Zurich, ServiceNow ecosystem, and agile methodologies; strong French writing skills; ability to train a Competency Center and work across