Senior ServiceNow Technical Consultant

Us3 Ltd; Paris; On-site; EUR 95,000 - 130,000; Full time

Job summary

Us3 Ltd is seeking an experienced Senior Technical Consultant to deliver high-quality ServiceNow solutions and provide technical leadership across engagements in Paris. You will guide customers through platform improvements, mentor consultants, and ensure successful delivery with strong problem-solving and workshop facilitation skills.

The role emphasizes hands-on delivery, certifications (CSA/CAD/CIS), and collaboration with customers to drive innovation and consistent delivery across projects

Qualifications

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience integrating AI into workflows, decision-making or problem solving.
• Hold ServiceNow certifications CSA, CAD, and CIS.
• Hands-on leadership providing prescriptive guidance and maintaining platform health.

Responsibilities

• Review and guide advanced technical deliverables including configuration, integrations, testing, and documentation.
• Coach and mentor Technical Consultants while driving solution quality and customer value.
• Provide technical leadership and independently run projects.
• Analyze and resolve complex technical issues across engagements.
• Guide customers through technical discussions and documentation to drive innovation and consistent delivery.
• Document business requirements covering technical aspects of solutions.
• Participate in workshops to assess current processes and establish future-state workflows.
• Oversee unit testing of code developed by partners or customers.
• Provide feedback to product teams based on customer experiences.
• Contribute to engagement status reports with visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows and decision-making.

Skills

ServiceNow

AI integration

Problem solving

Analytical skills

Customer-facing communication

Workshop facilitation

Mentoring

Tools

CSA

CAD

CIS

Job description

We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer‑facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist