Senior ServiceNow Expert - ITOM/ITSM Architect

Keoni; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Demartino Law seeks a Technical Expert to finalize a ServiceNow solution for ITOM Visibility, ITOM Health, and ITSM within a client IT environment. You will define the architecture, implement processes, and ensure ongoing maintenance and upgrades while coordinating with stakeholders.

The role requires hands-on ServiceNow expertise, ITIL practices, and experience with CMDB and integrations using tools like Centreon and EasyVista. Certifications are preferred for the France Télévisions project.

Qualifications

• In-depth knowledge and significant experience in ServiceNow-based architectures.
• Proficiency with ITOM, ITSM, and ITIL best practices.
• Autonomy in implementing ServiceNow components and configurations.

Responsibilities

• Implement ITSM standards and Incident/Problem/Change/Asset processes in ServiceNow.
• Define stakeholder roles and integrate CMDB and ITOM components.
• Develop interfaces with client tools and train teams; contribute to portals and dashboards.

Skills

ServiceNow ITOM

ITSM

ServiceNow Architecture

Agile Scrum

ITIL

Education

ServiceNow Certification

Tools

Centreon

EasyVista

CMDB

Job description

Demartino Law seeks a Technical Expert to finalize a ServiceNow solution for ITOM Visibility, ITOM Health, and ITSM within a client IT environment. You will define the architecture, implement processes, and ensure ongoing maintenance and upgrades while coordinating with stakeholders.

The role requires hands-on ServiceNow expertise, ITIL practices, and experience with CMDB and integrations using tools like Centreon and EasyVista. Certifications are preferred for the France Télévisions project.