ServiceNow Architect (H/F)

Tata Consultancy Services Limited; Reims; On-site; EUR 90,000 - 140,000; Full time

Job summary

Tata Consultancy Services (TCS) France is seeking a seasoned ServiceNow Architect to lead technical and architectural work across ServiceNow modules. You will collaborate with sales to define solutions and costs, and you will resolve incidents, ensuring robust delivery to major clients.

The role requires strong English communication, multi-module expertise, and a drive to expand certifications, with a focus on Italian customers.

Qualifications

• 10+ years of experience in IT
• At least 4 years directly on ServiceNow
• CSA and CIS certifications in ITSM/ITBM/ITOM etc.
• Strong technical communication in English
• Experience in ServiceNow development including frontend/backend scripting and integrations
• Experience with ITSM, CMDB, Service Catalog modules
• Experience with Italian clients is preferred

Responsibilities

• Lead team to define technical and architectural solutions for ServiceNow projects
• Support presales by defining the proposed solution and cost in terms of skill and person-days
• Address incidents and problems in the service area with L1 support
• Maintain relationships with clients and external customers
• Consult with Process Leaders to develop appropriate ServiceNow solutions
• Pursue additional platform certifications and broaden module coverage
• Demonstrate ability to work with major Italian companies on ServiceNow implementations

Skills

ServiceNow ITSM

ServiceNow ITOM

Solution architecture

English technical communication

Web services integration

Frontend/Backend scripting (ServiceNow

PowerShell

Tools

PowerShell

SQL

Oracle

Nagios

Dynatrace

Job description

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

Responsibilities

As a ServiceNow Architect you will be responsible to lead team in project activities defining the solution from both a technical and architectural point of view.

You will also support presales activities working with sales team in defining the solution to be proposed to the client and supporting the definition of the related costs in terms of both technical skill and person day required to accomplish the task in order to defining the overall effort for the solution.

You can be also requested to address, from a technical point of view, and solve incident / problems affecting the area where your team is working supporting L1 team.

The successful candidate must establish and maintain relationships both within the client and external customers.

Required Technical and Professional Expertise

• Overall 10+ years of experience
• 4 years minimum experience directly on ServiceNow
• ServiceNow Fundamentals Certified (CSA) and Implementation Specialist Certified (CIS) in at least two of the following module ITSM, ITBM, ITOM (Event Management), HR, SAM, CMDB and ServiceNow microcertification on various areas including Performance Analytics.
• Demonstrate strong technical competences having worked on projects covering the above module and having provided the definition of the solution to be provided to the client
• Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in detail, clearly to other technical and non-technical people.
• Proven experience of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, Change Management, Custom Development and on other of the above modules with reference to projects where the candidate has worked extensively. Strong experience in the development of major elements of a ServiceNow solution including frontend / backend scripts, business rules, ui scripts, transform maps and integration with external systems using web services, email integration and Single Sign on Configuration.
• Strong Experience of ServiceNow Platform configuration to setup an instance providing at least ITSM implementation including also Service Catalog creation.

The candidate must be able to consults with Client Process Leaders / Project reference to develop appropriate technical solutions in Service Now, must demonstrate willingness to increase his knowledge of the platform covering additional module and taking additional Certifications.

Candidate must present strong experience on ServiceNow project with major Italian companies

Candidate must demonstrate strong understanding of two or more of the following ServiceNow technologies/modules:

• Incident and Change Management (ITSM)
• Discovery / Asset Management (ITOM - CMDB)

Additional Preferred Technical and Professional Experience

• Experience with PowerShell
• Experience with SQL / Oracle
• Experience / knowledge in monitoring tools / monitoring solution for data center (Nagios, Dynatrace, other)
• 5 to 8 years of experience in Client Facing Communications (Oral, Written)