Senior ServiceNow Architect & Presales Lead

Tata Consultancy Services Limited; Reims; On-site; EUR 90,000 - 140,000; Full time

Job summary

Tata Consultancy Services (TCS) France is seeking a seasoned ServiceNow Architect to lead technical and architectural work across ServiceNow modules. You will collaborate with sales to define solutions and costs, and you will resolve incidents, ensuring robust delivery to major clients.

The role requires strong English communication, multi-module expertise, and a drive to expand certifications, with a focus on Italian customers.

Qualifications

• 10+ years of experience in IT
• At least 4 years directly on ServiceNow
• CSA and CIS certifications in ITSM/ITBM/ITOM etc.
• Strong technical communication in English
• Experience in ServiceNow development including frontend/backend scripting and integrations
• Experience with ITSM, CMDB, Service Catalog modules
• Experience with Italian clients is preferred

Responsibilities

• Lead team to define technical and architectural solutions for ServiceNow projects
• Support presales by defining the proposed solution and cost in terms of skill and person-days
• Address incidents and problems in the service area with L1 support
• Maintain relationships with clients and external customers
• Consult with Process Leaders to develop appropriate ServiceNow solutions
• Pursue additional platform certifications and broaden module coverage
• Demonstrate ability to work with major Italian companies on ServiceNow implementations

Skills

ServiceNow ITSM

ServiceNow ITOM

Solution architecture

English technical communication

Web services integration

Frontend/Backend scripting (ServiceNow

PowerShell

Tools

PowerShell

SQL

Oracle

Nagios

Dynatrace

Job description

Tata Consultancy Services (TCS) France is seeking a seasoned ServiceNow Architect to lead technical and architectural work across ServiceNow modules. You will collaborate with sales to define solutions and costs, and you will resolve incidents, ensuring robust delivery to major clients.

The role requires strong English communication, multi-module expertise, and a drive to expand certifications, with a focus on Italian customers.