Senior Travel Account Lead - Strategic Growth (Paris)

CNX; Paris; On-site; EUR 90,000 - 130,000; Full time

Job summary

CNX in Paris is seeking a Senior Account Manager (Secteur Travel) to lead high-impact client relationships and growth across the travel sector. You will partner with CIO/CTO/CXO stakeholders to align Concentrix services with client strategies and ensure profitable account plans.

You will manage governance, drive cross-selling, monitor KPIs, and collaborate with internal teams to deliver high-quality outcomes for key clients in a fast-paced environment.

Qualifications

• Master’s degree in Consulting, Sales, Business Administration, Marketing, or a related field.
• 3–5 years of experience in account management or client relationship management roles, preferably within the BPO or Technology services industry.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Strong organizational and time management skills.
• Ability to work collaboratively within a team environment.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned clients.
• Develops sustainable and profitable strategic account plans addressing whitespace, cross-selling and up-selling opportunities.
• Aligns Concentrix technology solutions with client opportunities and strategy.
• Monitors account governance and contractual obligations with the client.
• Engages C-Level clients and manages risk while driving client satisfaction.
• Analyzes market trends and client data to identify growth opportunities.
• Collaborates with Portfolio Leaders and Sector Leads to execute growth strategies.
• Reports on account performance and shares insights with internal teams.

Skills

Strong communication and interpersonal

Problem-solving and conflict-resol""u"

Analytical thinking to inform account

Organizational and time management

Team collaboration

Education

Master’s degree in Consulting, Sales, Business Administration, Marketing, or a related field

Tools

Salesforce

CRM tools

Job description

CNX in Paris is seeking a Senior Account Manager (Secteur Travel) to lead high-impact client relationships and growth across the travel sector. You will partner with CIO/CTO/CXO stakeholders to align Concentrix services with client strategies and ensure profitable account plans.

You will manage governance, drive cross-selling, monitor KPIs, and collaborate with internal teams to deliver high-quality outcomes for key clients in a fast-paced environment.