Senior Travel Account Director

Concentrix; Paris; On-site; EUR 70,000 - 100,000; Full time

Job summary

Concentrix Paris is seeking a Senior Account Manager (Secteur Travel) to lead strategic client partnerships and drive growth across designated accounts. You will develop and execute account plans, align Concentrix services with client strategies, and optimize cross-sell opportunities while delivering exceptional service.

You will engage C-level executives, manage risks, monitor KPIs, and collaborate with internal teams to ensure top-tier outcomes for clients in the travel sector.

Qualifications

• Master's degree in consulting, sales, business administration, marketing, or related field.
• 6+ years of experience in account management or client relationship management.
• Strong communication and interpersonal skills with ability to build client relationships.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned clients across CIO, CMO, CTO and CXO levels.
• Develops sustainable strategic account plans addressing whitespace, cross-selling and upselling opportunities.
• Monitors account performance and ensures financial KPIs (revenue, gross margin) are met.
• Acts as the first point of escalation for clients and coordinates with Portfolio Leaders.
• Analyzes market trends to identify growth opportunities and informs client strategy.

Skills

Account management

Relationship building

Sales strategy

CRM (Salesforce)

Communication

Data analysis

Education

Master's degree in relevant field

Tools

Salesforce

Job description

Concentrix Paris is seeking a Senior Account Manager (Secteur Travel) to lead strategic client partnerships and drive growth across designated accounts. You will develop and execute account plans, align Concentrix services with client strategies, and optimize cross-sell opportunities while delivering exceptional service.

You will engage C-level executives, manage risks, monitor KPIs, and collaborate with internal teams to ensure top-tier outcomes for clients in the travel sector.