Senior System Administrator - Ticketing & POS Operations Lead

Source One Technical Solutions; Paris; Sur place; EUR 55 000 - 73 000; Plein temps

Résumé du poste

Source One Technical Solutions in Paris seeks an IT Systems Administrator to maintain the production Ticketing and POS stack, with 3+ years in SQL Server, SSRS, T-SQL, Windows server, and security concepts.

You will ensure ITIL-compliant incident, problem and change management, document SOPs, train teams on POS systems, and collaborate with Group IT and business units to meet requirements, including night/weekend coverage as needed.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• 3+ years experience with SQL Server, SSRS, T-SQL, Windows server/desktop OS.
• Awareness of PCI compliance best practices.
• Strong verbal and written communication in English and French.
• Experience with CRM systems, preferably Microsoft Dynamics.
• Experience with Galaxy Ticketing System is a plus.
• Willingness to support night/weekend/holiday shifts.

Responsabilités

• Ensure configuration aligns with business needs and production maintenance.
• Oversee admissions inventory management, including tickets and time slots.
• Participate in multiple projects, ensuring timely completion.
• Develop and enforce SOPs documenting system administration tasks.
• Coordinate and conduct system training sessions focusing on POS.
• Perform software upgrades with testing and documentation.
• Ensure ITIL compliant incident, problem and change management.
• Document and track system issues to ensure prompt resolution.
• Collaborate with IT stakeholders to meet departmental requirements.
• Develop and execute test scripts for ticketing and admissions systems, including webstore, APIs, and integrations.

Connaissances

SQL Server

SSRS

T-SQL

Windows Server

Cybersecurity basics

ITIL concepts

Fluent English & French

Formation

Bachelor's degree in IT/CS

Outils

Microsoft Dynamics CRM

POS systems

CRM systems

Description du poste

Source One Technical Solutions in Paris seeks an IT Systems Administrator to maintain the production Ticketing and POS stack, with 3+ years in SQL Server, SSRS, T-SQL, Windows server, and security concepts.

You will ensure ITIL-compliant incident, problem and change management, document SOPs, train teams on POS systems, and collaborate with Group IT and business units to meet requirements, including night/weekend coverage as needed.