Senior Support Technician - Single-unit cable television distribution

Keoni; France; Remote; EUR 42,000 - 56,000; Full time

Job summary

Keoni is seeking a Senior Support Technician to join the Workstation and Fleet Management team across Europe. You will ensure unified telephone distribution via MEMCM, manage workstations, deploy software, verify operation, and support equipment allocation on site and remotely.

Responsibilities include monitoring installation results, diagnosing hardware and software incidents, maintaining inventory accuracy, and documenting actions for escalation.

Qualifications

• Experience in on-site Windows workstation support.
• Experience with MEMCM deployment and monitoring.
• Ability to provisioning, upgrading and incident resolution tasks.
• Experience tracking equipment and inventory movements.
• Strong customer service orientation and communication.

Responsibilities

• Ensure unified telephone distribution via MEMCM: handle requests, identify workstations, verify prerequisites, deploy, monitor.
• Monitor installation results, analyze failures, implement corrective actions, escalate when necessary.
• Provide on-site support for workstations: equipment allocation, upgrades, incident resolution, install software, verify operation, assist deployment.
• Diagnose hardware/software incidents, on-site or remote, verify service restoration.
• Perform telephony interventions related to PBX management and equipment allocation.
• Maintain equipment inventory and track stock levels: record assignments, movements, returns, and status changes.
• Document actions in monitoring tools for escalation and traceability.
• Contribute to other team activities and apply security and asset management procedures.

Skills

On-site Windows support

MEMCM deployment

Fleet management & inventory

PBX/telephony support

Customer service

Diagnostics & remote support

Team coordination

Education

Training in computer science or equivalent

Tools

MEMCM

CA Tool

PBX Management

Remote Access

Asset Management System

Job description

# Senior Support Technician - Single-unit cable television distribution* Home* Senior Support Technician - Single-unit cable television distribution* October 30, 2026* 0 Comments* By Roberte OkoyaContext: As part of local activities, Workstation and Fleet Management, ensure unitary cable television distribution and contribute to local actions carried out by the teamRESPONSIBILITIES: – Ensure unified telephone distribution via the MEMCM tool: handle requests, identify the workstations concerned, verify prerequisites, initiate deployments, and monitor their proper execution. – Monitor installation results, analyze telephone distribution failures, and implement corrective actions within the local scope; escalate anomalies requiring further expertise. – Provide on-site support for workstations related to equipment allocation, upgrades, and incident resolution: prepare equipment, install authorized software, verify its operation, and assist with deployment. – Diagnose hardware and software incidents, intervene on-site or remotely, and verify service restoration with the user. – Perform telephony interventions related to equipment allocation, upgrades, and incidents, in compliance with PBX management procedures and the authorized scope. – Maintain the equipment inventory and track local stock levels: record equipment assignments, movements, returns, and status changes. Contribute to inventories and report discrepancies. – Track requests, interventions, and deployment results in monitoring tools; document actions performed and ensure actionable information is available in case of escalation. – Contribute to other team support activities, coordinate interventions, and apply security and asset management procedures. \\* ENVIRONMENT: Workstation – Telephony \\* TECHNOLOGY of the scope: Windows, Cable Distribution, CA Tool, Remote Access, PBX Management, Asset Management EXPECTED SKILLS: – Support for Windows workstations: preparation, configuration, software installation, diagnosis, and resolution of common incidents. – Operational use of MEMCM for unit cable distribution: targeting workstations, triggering installations, monitoring statuses, and analyzing deployment errors. – Understanding of cable distribution mechanisms and the ability to work within the aforementioned tool environment, particularly the CA tool, according to the scope's procedures. – Proficiency in remote access tools and the ability to conduct structured diagnostics while providing user support. – Skills in telephone support and day-to-day management of the PBX system, within the limits of granted authorizations. – Fleet and inventory management: maintaining inventory data, tracking allocations and movements, monitoring availability, and ensuring data reliability. - Traceability of interventions, drafting of clear technical reports, and transmission of necessary information to support or expert teams. - Application of security procedures, respect for data confidentiality, and use of administrative rights in accordance with authorizations. - Organization, prioritization of requests, rigorous controls, and ability to work in coordination with the local team. REQUIRED PROFILE: - Experienced support technician with practical experience in on-site support for Windows workstations and fleet management. - Operational experience in remote software distribution, particularly with MEMCM, and the ability to follow a deployment from request intake to verification of its outcome. - Ability to independently handle routine provisioning, upgrade, and incident resolution tasks, while identifying situations requiring escalation. - Experience in tracking equipment and inventory, with particular attention to inventory accuracy and traceability of movements. – Ability to handle telephone requests within the service area and apply PBX management procedures. – Customer service orientation, clear communication, and the ability to explain actions to users. – Rigor, reliability, ability to manage priorities, and teamwork skills to contribute to the continuity of local operations. – Training in computer science or equivalent professional experience in user support and workstation management; the level of education, minimum experience, and any certifications will be specified according to the client's requirements.Application: CV + cover letter + copies of diplomas to be sent to [e-mail] in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time**Work location:** Europe## Apply for this positionAllowed file types: .pdf, .doc, .docx