Support Technician – Software Publisher (Real Estate Sector)

Keoni; Paris; Hybrid; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

Keoni Consulting is seeking a Support Technician to provide Level 1/2 user support for a proprietary Real Estate platform. You will manage incidents, document procedures, and collaborate with product teams to improve the service. The role includes workplace management tasks and onboarding new users to internal tools.

The ideal candidate has 2–4 years in IT support, strong interpersonal skills, and a proactive, autonomous approach. Knowledge of Microsoft 365 and ticketing tools is a plus.

Qualifikationen

• 2–4 years of IT or application support experience.
• Strong service orientation and ability to explain concepts clearly.
• Knowledge of Microsoft 365 environments.
• Aptitude for working with collaborative tools, SaaS environments and business challenges.

Aufgaben

• Provide Level 1/2 user support to platform users (internal & clients).
• Manage, qualify and resolve incident tickets and requests; document procedures.
• Handle Workplace Management: Microsoft 365 environments, onboarding/offboarding, accounts, licenses.
• Train and support users, suggest improvements, and help evolve support services.

Kenntnisse

Interpersonal skills

Service orientation

Autonomy

Rigour

Organizational skills

Tools

Microsoft 365

GLPI

Jira

ServiceNow

Jobbeschreibung

# Support Technician – Software Publisher (Real Estate Sector)* Support Technician – Software Publisher (Real Estate Sector)**MISSIONS****Desired expertise****SKILLS****Technologies and Tools**JIRA ServiceNow Microsoft 365**Soft skills**Autonomy, rigor, good interpersonal skills, customer service orientation, proactive approachFounded in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and address the risks associated with digitalization.Kéoni Consulting helps companies to:Making a differenceInnovate and createReinvent your businessSatisfying customersGaining a competitive advantageTo become the leader in their sectorBecome the leader in your sectorOur activity covers the entire lifecycle of information systems (Project Management and Steering, Business Analysis Consulting, Design, Implementation, Maintenance, Production and Operation).You will be involved in three key areas: 1. Level 1/Level 2 User Support: Provide daily support to platform users (internal & clients). Manage, qualify, and resolve incident tickets and requests. Conduct initial functional and technical analyses (Level 1/Level 2). Follow up on resolution with internal teams (tech/product). Document procedures and best practices. Expected areas for improvement: Implementation of a ticketing tool (e.g., GLPI). Creation of a dashboard with key performance indicators: number of tickets, incident types, criticality, resolution times, etc. 2. Workplace Management: You will be the internal point of contact for all workstation-related matters: Management of Microsoft 365 environments . User onboarding and offboarding. Preparation and configuration of workstations (PC/Mac), peripherals, and licenses. Creation, administration, and deletion of accounts (internal & external). Management of rights and permissions. Monitoring of deliveries, hardware inventory, and licenses. 3. User support and onboarding (depending on the employee's interest and availability): Train and support users in learning how to use internal tools. Suggest improvements to simplify the teams' daily tasks. Contribute ideas for the evolution of support services.Essential skills: 2 to 4 years of experience in IT or application support. Excellent interpersonal skills, a strong service orientation, and the ability to explain concepts clearly. Knowledge of Microsoft 365 environments (or G Suite/Gmail if needed). Aptitude for collaborative tools, SaaS environments, and business challenges. Autonomy, rigor, and organizational skills. Optional skills: Knowledge of ticketing tools (e.g., GLPI, Jira, ServiceNow). Ability to thrive in the following environment: Human-sized structure, collaborative atmosphere. Proprietary product undergoing rapid evolution. High degree of autonomy and freedom in organizing support. Opportunity to directly influence the improvement of the platform and internal processes.**Work location:** Europe