Senior ServiceNow ITSM & CMDB AdministratorDeveloper

Onyx-Conseil; Rô; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

Onyx-Conseil is seeking an experienced ServiceNow Platform Administrator & Developer to manage the ServiceNow environment within the ITSM landscape. You will govern CMDB data quality, design and implement ITSM processes, and build integrations with external systems across MID Servers, cloud platforms, and monitoring tools.

You will collaborate with cross-functional teams, mentor junior administrators, and contribute to architecture standards and operation manuals to ensure platform stability and

Qualifications

• Administer and maintain the ServiceNow platform within the ITSM landscape.

Responsabilités

• Design, develop, and enhance ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Build and optimize workflows, automations, scripts, and platform customizations to support business needs.
• Ensure platform stability, upgrade readiness, and participation in release planning and risk mitigation.
• Lead the CMDB design, population, maintenance, and continuous improvement with alignment to the CSDM.
• Design, implement, and maintain integrations between ServiceNow ITSM/CMDB and external systems (MID Servers, cloud platforms, monitoring tools, ITOM).
• Develop and maintain Import Sets, Transform Maps, Business Rules, Script Includes, REST/SOAP APIs.
• Promote data governance and drive adoption of the CSDM framework for consistent service modeling.
• Collaborate with Infrastructure, Cloud, Security, and DevOps teams; mentor junior admins and developers; produce technical documentation.

Description du poste

ServiceNow Platform Administration & Development

• Administer and maintain the ServiceNow platform within the ITSM landscape.
• Manage user access, security controls, instance configurations, branding, and performance optimization.
• Design,develop, andenhanceITSMprocesses,including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Catalog
• Build and optimize workflows, automations, scripts, and platform customizations to support business needs.
• Ensure platform stability, upgrade readiness, and participation in release planning and risk mitigation activities.

CMDB Management & Data Quality

• Lead the design, population, maintenance, and continuous improvement of the CMDB.
• Ensure alignment with the Common Service Data Model (CSDM).
• Define and maintain data quality standards, governance controls, reconciliation processes, and certification activities.
• Drive the accuracy, completeness, and consistency of configuration data across infrastructure, cloud, application, and third-party sources.

Integrations & Data Ingestion

• Design, implement, and maintain integrations between ServiceNow ITSM/CMDB and external systems.
• Workwith:
  • MID Servers
  • Cloud platforms
  • Monitoring solutions
  • ITOM tools
  • Third-party applications and vendors
• Develop andmaintain:
  • Import Sets
  • Transform Maps
  • Business Rules
  • Script Includes
  • REST APIs
  • SOAP APIs
• Troubleshoot and optimize integration flows while ensuring maintainability and reliability.
• Collaborate with cross-functional teams to improve data exchange and platform efficiency.

Data Governance & Service Modeling

• Promote best practices for data quality and stewardship.
• Implement validation controls, reconciliation rules, and governance processes.
• Support and drive adoption of the CSDM framework to ensure consistent service modeling and data usage across ITSM processes.

Collaboration & Continuous Improvement

• Partner with Infrastructure, Cloud, Security, and DevOps teams to align service models and improve data quality.
• Contribute to architecture discussions, technical standards, and platform best practices.
• Mentor and support junior ServiceNow administrators and developers.
• Produce and maintain technical documentation, operational procedures, and implementation guidelines.