Senior Salesforce CRM & Analytics Analyst

CEVA Logistics; Marseille; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

CEVA Logistics is seeking a Senior Business Analyst in Marseille to bridge business and IT for CRM initiatives. You will shape Salesforce Sales Cloud solutions, define analytics practices, and drive dashboards to boost sales and marketing performance.

You will collaborate with global teams, maintain backlogs, lead testing, and support deployments. Fluent English required; international environment and growth mindset encouraged.

Qualifications

• 5–7+ years of experience in Business Analysis or CRM Consulting.
• Strong hands-on expertise in Salesforce Sales Cloud.
• Proven experience with CRM Analytics / Tableau CRM.
• Experience designing dashboards, reporting and analytics solutions.
• Good understanding of CRM data models, data flows and data quality.

Responsabilités

• Gather, analyze and challenge business requirements from Sales, Marketing and Data teams.
• Translate business needs into user stories, functional specs, criteria and test cases.
• Design and evolve CRM processes within Salesforce Sales Cloud.
• Design, maintain and enhance dashboards and analytics solutions using CRM Analytics / Tableau CRM.
• Translate business questions into relevant reporting and analytics solutions.
• Ensure quality and reliability of CRM data for reporting and analytics.
• Manage and maintain the functional backlog and contribute to prioritization.
• Coordinate business, IT, CRM and development stakeholders.
• Prepare and lead functional testing and UAT.
• Support releases, go-lives and user adoption.

Connaissances

Salesforce Sales Cloud

CRM Analytics / Tableau CRM

CRM data models & data quality

Dashboards, reporting & analytics

Agile methodologies & user stories

Functional testing & UAT

Stakeholder collaboration

Fluent English

Outils

Tableau CRM

Description du poste

CEVA Logistics is seeking a Senior Business Analyst in Marseille to bridge business and IT for CRM initiatives. You will shape Salesforce Sales Cloud solutions, define analytics practices, and drive dashboards to boost sales and marketing performance.

You will collaborate with global teams, maintain backlogs, lead testing, and support deployments. Fluent English required; international environment and growth mindset encouraged.