Senior Manager – Global Comms & Advocacy – Midscale & Economy Brands (M/F/X)

RAFFLES; Issy-les-Moulineaux; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading global hospitality group in Issy-les-Moulineaux is seeking a Senior Manager for Social Media to oversee the global RUN ecosystem and HERO campaigns for ibis, Novotel, and Mercure. The role involves managing brand consistency, collaborating with agencies and creators, and monitoring campaign performance. Ideal candidates should have 6-7 years in social media, fluency in English, and strong stakeholder management skills. The company offers remote work options and a focus on employee development.

Prestations

Remote work options

€11 meal vouchers

Sustainable Mobility Package

Qualifications

• 6-7 years in social media, creator strategy, digital brand building.
• Proven experience managing campaigns with talent/creators.
• Experience with full-funnel orchestration preferred.

Responsabilités

• Lead the monthly editorial calendar planning for ibis, Novotel, Mercure.
• Manage creative orchestration for global HERO campaigns.
• Monitor RUN KPIs and HERO campaign performance.

Connaissances

Fluent in English (written, spoken)

Deep understanding of social platforms & culture

Strong creative judgement

Excellent stakeholder management

Outils

Sprinklr

Asana

Traackr

Description du poste

Company Description

Join Accor – A Unique Career Adventure at the Heart of an Impact-Driven, Global Group

Accor, a world-leading hospitality groupoperatingin more than 110 countries with over 5,500 hotels, welcomes youinIssy-les-Moulineaux.
This is where globalexpertiseconverges—across Strategy, Finance, Human Resources, Legal, Technology, Marketing, Sustainability, Communications, Procurement, and more.

Working atAccormeans actively shaping the future of the Group, supporting global transformation, and partnering with teams around the world to enable operational success.

Job Description

This role leads the RUN (always-on) social media ecosystem and HERO campaigns for ibis, Novotel, and Mercure at global level.
The Senior Manager operationalizes brand platforms through creator-led content, amplification strategies, and cross-regional deployment, ensuring cultural relevance, performance, and connectivity to the full funnel.

They collaborate with agencies, regions, creators, and hotel teams to deliver impactful brand storytelling while driving engagement (primary KPI) and optimizing performance across owned, earned, and paid channels.

Key responsibilities

1. Social Media RUN management (always-on)

• Lead the monthly editorial calendar planning for ibis, Novotel, Mercure.

• Ensure content is platform-native (TikTok, Instagram, LinkedIn).

• Maintain brand consistency (tone, visual language, messaging).

• Review and validate content formats, stories, carousels, reels.

• Coordinate publication workflows with agencies and internal partners.

• Provide continuous optimization guidelines based on performance insight.

2. HERO Campaign deployment

• Co-lead creative orchestration for global HERO campaigns:
• Translate campaign narratives into platform-relevant assets.
• Ensure consistency across markets, creators, and production partners.
• Manage usage rights, briefing, post-production follow-up, formatting.

• Coordinate multi-wave, full funnel editorial calendars

3. Creator & influence management

• Identify and brief global content creators in alignment with brand pillars.

• Optimize creator mix (tiers, markets, relevance, storytelling fit).

• Oversee usage rights, exclusivities, and paid amplification eligibility.

• Support production and review UGC deliverables.

• Coordinate local creator involvement with regional teams.

4. Regional coordination

• Provide guidelines, toolkits, and content drops for all regions.

• Support local amplification weeks and activation windows.

• Assist markets in creator selection and platform orchestration.

• Consolidate feedback from all hubs - ENA, MEAPAC, China, and Americas.

5. Paid Media collaboration

(in partnership with Full Funnel agency)

• Align target audiences, flighting strategy, and boosting priorities.

• Validate hero assets vs. eligibility criteria (music, formats).

• Monitor impact of paid ads & formats, and boost logic.

• Support efficiency optimizations.

6. Content quality & governance

• Participate in creative reviews with agency and internal stakeholders.

• Ensure brand safety and compliance with platform guidelines.

• Validate legal elements (image rights, music rights).

• Assess feasibility of trends, formats, and activations.

7. Performance monitoring

• Monitor RUN KPIs and HERO campaign performance:

• Volume of engagement (primary KPI)

• Extract insights to inform content evolution.

• Prepare topline reports for leadership and markets.

8. Cross-functional collaboration

• Work closely with:

• Digital / web + CRM team (push/pull consistency)

• PR & Comms (earned narratives)

• Sponsorship (brand moments)

• Hotels (on-property activations)

• Integrate initiatives into a full-funnel approach.

Expected impact

• Increased engagement volume and share of voice.

• Stronger brand distinctiveness via creator-led storytelling.

• Repeatable orchestration models for regions.

• Better content relevance & platform performance.

• Local adoption of global narratives.

Qualifications

Skills & attributes

• Fluent in English (written, spoken).

• Deep understanding of social platforms & culture.

• Strong creative judgement and trend radar.

• Ability to brief and direct talent (creators, editors, agencies).

• Operational discipline with production timelines.

• Comfortable with ambiguity and rapid iteration.

• Excellent stakeholder management.

Experience

• 6-7 years in social media, creator strategy, digital brand building.

• Proven experience managing campaigns with talent/creators.

• Experience with full-funnel orchestration (preferred).

• Familiarity with hospitality, travel, or lifestyle brands is a plus.

Tools (knowledge or ability to learn)

• Sprinklr (publishing & moderation)

• Asana (workflow)

• Traackr (influence tracking)

• Editing tools (Capcut, Canva Pro…)

KPIs

• Engagement volume (primary MSA KPI)

• Paid media efficiency metrics

• Creator performance benchmarking

• Advocacy sentiment uplift

Additional Information

Why Join Us?

Accor dares to impact:

- the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.

• Training and career paths are defined both individually and collectively, allowing us to grow togetheron a daily basis.

- Specifically, at Accor Corporate

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.

• Work in a multicultural and English-speaking environment.

• Continuous improvement & training

and also,

• ALL -Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.

• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).

• €11meal vouchers.

• A mandatory health insurance plan funded at 50% by Accor withoutadditionalcosts in case of enrollment of your dependents.

• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness ofthe diversenationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

Is this mission appealing to you? Apply, and we will offer you:

• A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.

• An interview with the team manager responsible for the role youareinterested in.

• For some roles, you might alsobe requiredto complete an assessment (use case and motivation questionnaire.

• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.

• A personalized feedback.