Senior IT Support Specialist

N&C S.p.A.; Paris; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Direct hire

Full-time position

Job summary

N&C S.p.A. is expanding its IT team in Paris and seeks an IT Support Specialist with 3–4 years of experience to deliver first-level software and hardware support on-site. You will handle VIP hardware tasks, IMAC requests, and ticket management in a fast-paced environment.

Fluent English, French (native or C1), and Italian (C1 or native) are required, along with willingness to travel to assist customers. This is a full-time position with direct hiring into the company.

Qualifications

• 3/4 years of experience as IT Support Specialist.
• First-level application software support and service/infrastructure support.
• On-site hardware maintenance and device provisioning.
• Multilingual: English (B1), French (C1 or native), Italian (C1 or native).

Skills

IT support

Hardware maintenance

Ticket management

SCCM

English

French

Italian

Teamwork

Problem solving

Travel willingness

Tools

SCCM

Job description

N&C S.p.A., with the aim of strengthening the Team, is looking for new resources with at least 3/4 years of experience as IT Support Specialist.

Who we are looking for:

We are looking for people who can bring their know-how into our Teams, through innovative ideas, putting our purpose -Innovation through Integration- at the center of every activity.

Technical Skills Required:

• At least 3/4 years' experience in software support (O.S. package standard);
• First-level application software support and world-class support for services and infrastructure;
• Skills in the use of core applications/services (How to use them) and on-site hardware maintenance;
• VIP Specialist Hardware Support: testing new devices and installing, uninstalling, and managing niche products;
• Request Management (IMAC): first installation / reinstallation, move hw (also after travel), add hw/sw and change;
• Opening tickets for issues that need to be solved by other vendors, with verification of the solution. Alternatively, report to the ICT client for possible escalation;
• Warehouse management and material receipt management and asset database management;
• Antivirus management: monitoring of installations/updates via the customer's console, cleaning tasks, feedback on the machine;
• Deploying and Managing Workstations Using SCCM;
• Smartphone support and management;
• Foreign languages required: English (B1), French (C1 or native), Italian (C1 or native).

Additional skills:

• Ability to work in a team, direct customer contact, and handle emergency situations during events;
• Aptitude for problem solving;
• Willingness to travel to assist customers (B driver's license).

What we offer:

• Employment contract with direct hiring in the Company;
• Salary, level and classification commensurate with experience;
• Working hours: full time.