IT Support Technician

ATG Europe; Toulouse; Hybride; EUR 32 000 - 42 000; Plein temps

Résumé du poste

ATG Europe, for the European Space Agency in Toulouse, seeks an IT Support Technician to join the on-site IT Service Team. The role covers first and second line support for Windows and Apple devices, asset management, and knowledge base updates.

You will respond to user requests, assist with deployments of new workstations, printers, and mobile devices, and ensure timely resolutions. A security screening will be conducted by an external provider, and eligibility to work in the EU is required.

Qualifications

• Vocational training in Information Technology or similar subject.
• Bachelor’s Degree in Information Technology is a strong asset.
• At least 5 years of relevant work experience.
• Experience in Windows OS and Mac OS based client devices.
• Experience with reporting on, configuring and troubleshooting networks, printers, and mobile devices.
• Experience with first line networking (LAN, WiFi).
• Exposure to client applications (SAP, Adobe, MS Office, Encryption tools).
• Experience in O365 is a strong asset.
• Work experience in an international environment is an asset.
• Fluent English is essential; French is a strong asset.
• Eligible to work in the EU.
• Willing to work on-site 5 days a week.

Responsabilités

• Provide first and second line support for Windows and Apple devices.
• Evaluate, categorize, and log user requests with timely resolutions for new workstations and maintenance.
• Maintain, update, and integrate Knowledge Base, procedures, and instructions.
• Assist users in the use of corporate services and applications.
• Perform inventory/asset management and reporting.
• Communicate with end-users on on-site status, installations, relocations, and recoveries of equipment.
• Perform any other tasks necessary.

Connaissances

English fluency

Windows support

Mac OS support

Asset management

Formation

Bachelor’s degree in IT

Vocational IT training

Outils

SAP

Adobe

MS Office

O365

Encryption tools

Description du poste

We are looking for an IT Support Technician, for our client the European Space Agency – ESA for their location in Toulouse, France, to support our IT Service Team. The selected candidate should show integrity and professionalism.

This position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide first and second line support (for users working on location and/or remotely) mainly for Windows devices and Apple Devices;

• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;

• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;

• Perform inventory/asset management and reporting;

• Communicate with end-users users on call status, installations, relocations, and recovery of equipment;

• Perform any other tasks necessary.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

• Vocational training in Information Technology or similar subject;

• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;

• At least 5 years of relevant work experience;

• Experience in providing support to Windows OS and Mac OS based client devices;

• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;

• Experience with first line networking (LAN, WiFi);

• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);

• Experience in O365 is a strong asset;

• Work experience in an international environment is an asset;

• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;

• Excellent communicator with friendly attitude and active listening skills;

• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;

• Able to work both autonomously and in a team;

• Logical thinking, desire to learn and continuously develop;

• Willing and able to be on-site 5 days per week;

• Must be eligible to work in the EU;

• Fluency in English (both written and spoken);

• Fluency in French is considered a strong asset.