Senior Enterprise Customer Success Manager — Travel

01A; Paris; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings programs

Equity plans

Paid parental leave

Connectivity and commuting support

Mental health resources

Job summary

Navan is seeking an Enterprise Customer Success Manager to partner with named strategic customers, ensuring maximum value and successful adoption of our platform across their lifecycle. You will engage with C-suite stakeholders, drive onboarding, training, and retention, and align with product and engineering for enhancements.

You will collaborate across Sales, Support, Marketing, Product, Engineering, and Finance to deliver ongoing customer success and reduce churn while delivering measurable

Qualifications

• 5+ years of Enterprise Customer Success experience.
• Experience in the Travel industry.
• Strong project management in a high-pressure environment, handling high-value customers.
• Fluent in French and English.
• Bachelor’s degree preferred or equivalent working experience.

Responsibilities

• Manage post-sales activity and relationships for Enterprise customers.
• Oversee complex integrations and coordinate cross-functional subteams.
• Develop trusted advisor relationships with C-suite stakeholders.
• Collaborate with Account Executives to craft joint success plans.
• Monitor health checks to drive adoption, retention, and reduce churn.
• Provide internal customer feedback to improve service and value.
• Understand product deeply to discuss relevant features with customers.
• Conduct Quarterly & Strategic Business Reviews with customers.

Skills

Enterprise CSM

Travel industry

Project management

Bilingual FR/EN

Attention to detail

Education

Bachelor’s degree

Job description

Navan is seeking an Enterprise Customer Success Manager to partner with named strategic customers, ensuring maximum value and successful adoption of our platform across their lifecycle. You will engage with C-suite stakeholders, drive onboarding, training, and retention, and align with product and engineering for enhancements.

You will collaborate across Sales, Support, Marketing, Product, Engineering, and Finance to deliver ongoing customer success and reduce churn while delivering measurable