Senior Data Protection & Customer Success Engineer

Veeam Software; Clermont-Dessous; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

25 vacation days

Private medical insurance

Learning resources

Résumé du poste

Veeam Software is seeking a Customer Success Engineer to own long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization, identify churn risk and migrations, and apply DR&R expertise to deliver measurable value for enterprise accounts.

You will engage with CISO/CIO stakeholders, define adoption roadmaps, and partner with Sales and CS leadership on renewal terms and pricing strategies.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.

Responsabilités

• Configure customer accounts and restore points; tailor backup policies and onboarding.
• Identify migration opportunities; align outcomes with product adoption.
• Conduct assessments; build protection plans across the Veeam Data Platform.
• Run recovery simulations and report resilience using DRMM model.
• Monitor churn signals and assist renewal strategy with technical insights.
• Develop business cases and articulate value for expansion.
• Engage CISO/CIO stakeholders with risk and roadmap updates.
• Collaborate on campaigns to drive adoption and growth.
• Manage long-term account adoption with ARR focus.

Connaissances

Customer-facing

Disaster Recovery

Operating systems

Virtualization

Scripting/Automation

Cloud platforms

Migration design

VMCE

Executive engagement

Communication skills

Formation

VMCE certification

AWS Solutions Architect

Azure Administrator/Solutions Architect

Outils

Veeam Data Platform

VMware

Description du poste

Veeam Software is seeking a Customer Success Engineer to own long-term customer outcomes across the Veeam Data Platform. You will lead onboarding, adoption, and optimization, identify churn risk and migrations, and apply DR&R expertise to deliver measurable value for enterprise accounts.

You will engage with CISO/CIO stakeholders, define adoption roadmaps, and partner with Sales and CS leadership on renewal terms and pricing strategies.