Senior Customer Success Strategist (SaaS, Data-Driven)

Whoz; Paris; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for personal and professional development

Collaborative team culture

Job summary

Whoz is seeking a Senior Customer Success Manager in Paris to ensure client satisfaction and success through effective adoption of their platform. The role includes optimizing customer success processes, generating performance reports, and fostering strong client relationships. The ideal candidate will hold a Master's degree and has over 4 years of experience in a SaaS B2B environment. Join a dynamic team focused on trust, engagement, and professional development.

Qualifications

• 4+ years of experience in a Customer Success role in SaaS B2B.
• Strong knowledge of SaaS products and ability to build trust with customers.
• Experience in data analysis and performance tracking to evaluate outcomes.

Responsibilities

• Standardize and improve Customer Success processes.
• Maintain strong relationships with strategic clients.
• Create dashboards to track key performance indicators.
• Generate business performance reports and share insights.
• Analyze trends in solution adoption to boost engagement.
• Handle client escalations and resolve issues.
• Collect and analyze customer feedback for product improvement.

Skills

Customer Success expertise

SaaS knowledge

Consultative skills

Data analysis

C-level communication

Education

Master’s degree from a business or engineering school

Tools

Performance tracking tools

Job description

Whoz is seeking a Senior Customer Success Manager in Paris to ensure client satisfaction and success through effective adoption of their platform. The role includes optimizing customer success processes, generating performance reports, and fostering strong client relationships. The ideal candidate will hold a Master's degree and has over 4 years of experience in a SaaS B2B environment. Join a dynamic team focused on trust, engagement, and professional development.