Senior Customer Success Manager (API-First)

Gladia; Paris; Hybride; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work in Paris

Lunch vouchers

Sports allowance

Workstation adaptation allowance

Health insurance & pension

Flexible vacation policy

Résumé du poste

Gladia, Paris-based API-first audio AI company, is seeking a Senior Customer Success Manager to own relationships with strategic customers from onboarding to long-term value. You’ll be the main point of contact for our customers’ technical and product teams, helping them understand, adopt, and scale with our API.

The role is hands-on and cross-functional: you’ll work with Sales, Support, Product, and Engineering to drive customer outcomes. Fluent English is required; French is a plus.

Qualifications

• 4–7+ years in Customer Success or Technical Account Management.
• Experience with an API-first or developer-facing product.
• Obsessed with customer satisfaction and retention: you spot risks before they happen and build long-term trust.
• Managed a portfolio of strategic or enterprise customers and driven measurable value.
• Excellent communicator—talks to developers, product managers, and executives.
• Organized, autonomous, and process-driven.

Responsabilités

• Build a Customer Success structure that works: be the day-to-day contact and establish CS playbooks, onboarding flows, tooling, and metrics.
• Own the customer lifecycle: lead end-to-end onboarding, training, integration, and early activation; conduct QBRs; monitor usage and drive adoption.
• Catch churn early: surface early signs of churn and act quickly to keep customers healthy and satisfied.
• Be the customer’s ears inside Gladia: collect customer feedback and communicate roadmap to Product; become a trusted advisor to technical stakeholders.

Connaissances

Customer success

Technical account management

API-first product

Excellent communicator

Organized & process-driven

Fluent English

French a plus

Description du poste

Gladia, Paris-based API-first audio AI company, is seeking a Senior Customer Success Manager to own relationships with strategic customers from onboarding to long-term value. You’ll be the main point of contact for our customers’ technical and product teams, helping them understand, adopt, and scale with our API.

The role is hands-on and cross-functional: you’ll work with Sales, Support, Product, and Engineering to drive customer outcomes. Fluent English is required; French is a plus.