Senior Customer Success / Account Manager

Beamy; Paris; Hybrid; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers (Alan & Swile)

Stock options

5 weeks vacation + RTT

Job summary

Beamy is seeking a Senior Customer Success to lead land & expand strategies, strengthen client relationships, and secure sponsorship for Beamy’s growth. You will orchestrate the customer journey, coordinate day-to-day use cases, and drive renewals and upsell opportunities.

With 8+ years in B2B large accounts, you’ll partner with CTOs, Architects, Legal and Security teams to ensure alignment and success. The role is hybrid with 3 days in the Paris office and offers a generous package with stock

Qualifications

• 8+ years of experience in B2B large accounts ensuring customer satisfaction and business sustainability.
• Experience with large companies handling organizational and process issues where Beamy fits.
• Ability to develop and implement renewal and upsell strategies.

Responsibilities

• Define objectives, timelines, priorities and success metrics with key accounts to ensure ROI.
• Act as trusted advisor in SaaS governance, sharing success stories and gathering feedback.
• Be the main contact for partnerships, coordinating stakeholders (CTOs, Architects, Legal, Security, etc.).
• Coordinate the customer journey across Beamy projects and set the tempo by delegating.
• Drive contract renewals and upsell opportunities.

Skills

Account management

Customer success

SaaS governance

Relationship building

Renewal & upsell

French fluency

Business English

Job description

We're looking for a Senior Customer Success to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day-to-day use cases.

MISSIONS

• Ensure the ROI : Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.
• Be the trusted advisor in SaaS Governance: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.
• Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy's strategic positioning within their ecosystems.
• Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating.
• Ensure Contract Renew & Upsell.
• You have at least of 8 years of experience within B2LargeB ensuring the customer satisfaction & business sustainability.
• You have worked with large companies also means working on the organisational and process issues into which the Beamy platform fits. You'll be able to adopt a consultative stance to understand client's challenges and suggest solutions or the steps that need to be taken to adapt.
• You know how to develop and implement renewal and upsell strategies.
• You're fluent in French and very good level in Business English.
• Compensation: 80K to 100K package (large portion of variable) plus stock options
• Hybrid remote work : 3 days per week at the office - Paris 9e
• Culture of Transparency: We're an open book when it comes to salaries and the company's financial health, offering clear paths for career progression, all within a positive and empowering atmosphere (think zero micromanagement and high levels of personal ownership).
• Impactful Role: Secure a pivotal spot in our team, playing a crucial part in Beamy's rapid growth and global expansion.
• Top-Tier Benefits: Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).
• Introductory call with Priscille, Talent Manager
• Interview with Anne, Head of Services
• A case study to showcase your skills
• A Culture Fit Interview
• An on-site visit to experience our work environment firsthand over lunch