Senior Customer Success / Account Manager

Beamy; Paris; Hybride; EUR 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal vouchers

5 weeks vacation

RTT time off

Résumé du poste

Beamy is seeking a Senior Customer Success to lead the land & expand strategy in Paris. You will orchestrate the customer journey, coordinate day-to-day use cases, and act as the trusted advisor to secure sponsorship across CTOs, Architects, Legal, Security, and other stakeholders.

Hybrid work, strong focus on renewals and upsell, and a culture of transparency define this role. You will work with large accounts, ensure ROI, and drive cross-organizational alignment to sustain Beamy's growth and

Qualifications

• Minimum 8 years of experience in customer success or account management for large customers.
• Ability to drive renewals and upsell in a SaaS environment.
• Experience coordinating multiple stakeholders across technical, financial and executive levels.

Responsabilités

• Build and strengthen relationships with key clients.
• Coordinate the customer journey and align stakeholders across the client org.
• Lead the land & expand strategy to secure sponsorship and growth.
• Ensure contract renewals and identify upsell opportunities.

Connaissances

Relationship management

SaaS governance

Renewal & upsell

Stakeholder management

French fluency

Business English

Consultative selling

Large accounts

Description du poste

We're looking for a Senior Customer Success to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day-to-day use cases.

Missions

• Ensure the ROI: Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.
• Be the trusted advisor in SaaS Governance: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.
• Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy's strategic positioning within their ecosystems.
• Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating.
• Ensure Contract Renew & Upsell.

Desired Experience

• You have at least 8 years of experience within B2LargeB ensuring the customer satisfaction & business sustainability.
• You have worked with large companies also means working on the organisational and process issues into which the Beamy platform fits. You'll be able to adopt a consultative stance to understand client's challenges and suggest solutions or the steps that need to be taken to adapt.
• You know how to develop and implement renewal and upsell strategies.
• You're fluent in French and very good level in Business English.

Beamy's Offer

• Compensation: 80K to 100K package (large portion of variable) plus stock options
• Hybrid remote work: 3 days per week at the office - Paris 9e
• Culture of Transparency: We're an open book when it comes to salaries and the company's financial health, offering clear paths for career progression, all within a positive and empowering atmosphere (think zero micromanagement and high levels of personal ownership).
• Impactful Role: Secure a pivotal spot in our team, playing a crucial part in Beamy's rapid growth and global expansion.
• Top‑Tier Benefits: Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).

Hiring Process

• Introductory call with Priscille, Talent Manager
• Interview with Anne, Head of Services
• A case study to showcase your skills
• A Culture Fit Interview
• An on-site visit to experience our work environment firsthand over lunch

€60,000 - €100,000 a year

Diversity, Equity, Inclusion and Belonging

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.