Senior CS Leader: Strategy, Adoption & Renewal

Kong; Paris; Presencial; EUR 90.000 - 120.000; Tempo integral

Resumo da vaga

Kong in Paris is seeking a Staff Customer Success Manager to define excellence in our post-sales practice and drive adoption, expansion, and risk mitigation. You will blend technical know-how with an executive mindset to deliver measurable business value for our customers.

You will lead strategic CS initiatives, map stakeholders across complex organizations, and use analytics tools to monitor health, forecast renewals, and articulate the Kong platform's unique value to clients.

Qualificações

• Customer obsession and resilience in pursuing goals.
• Curiosity and probing skills to uncover root causes.
• Collaborative approach to achieving company goals.
• Experience managing multiple customers with focus on expansion, satisfaction, and retention.

Responsabilidades

• Drive Strategic Customer Success: Develop comprehensive success plans with use cases, roadmaps, and outcomes.
• Value realization: Guide customers through value-based engagements and measure impact.
• Navigate Complex Organizations: Map customer orgs to identify champions and decision-makers.
• Leverage Partner Ecosystems: Use partners to uncover new personas and align stakeholders.
• Harness Data & Analytics: Use metrics and tools like Tableau, SFDC, Clari, Hex to monitor health and risks.
• Master the Message: Conduct QBRs/EBRs and articulate Kong's value to the business needs.
• Command the Platform: Articulate the value of Kong components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager).
• Manage Renewals & Forecasting: Coordinate with account teams on renewals and cross-sell opportunities.

Conhecimentos

Grit & Determination

Curiosity

Team-Oriented Mindset

Prioritization

Customer Success mindset

Ferramentas

Tableau

SFDC

Clari

Hex

Descrição da vaga

Kong in Paris is seeking a Staff Customer Success Manager to define excellence in our post-sales practice and drive adoption, expansion, and risk mitigation. You will blend technical know-how with an executive mindset to deliver measurable business value for our customers.

You will lead strategic CS initiatives, map stakeholders across complex organizations, and use analytics tools to monitor health, forecast renewals, and articulate the Kong platform's unique value to clients.