Senior CRM Transformation Lead – Luxury & Digital

LVMH

Paris

On-site

EUR 90,000 - 120,000

Full time

6 days ago

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Job summary

LVMH is seeking a senior product manager to drive multiple digital transformation projects within the CRM department, aligning objectives with customer experience and product delivery. You will structure, prioritize, and deploy high-impact CRM solutions to support insights and marketing activation, leading cross-functional teams and change management.

Fluent in French and English, with 5–7+ years in product management or CRM transformation in luxury environments, you will own roadmaps and

Qualifications

Master’s degree from a top-tier institution (business/engineering/university).
5 to 7+ years in product management, digital project management, or CRM transformation.
Deep understanding of CRM, data, marketing automation.
Experience in luxury, premium, retail, or omnichannel environments preferred.
Strong product mindset, business-driven approach, and execution focus.
Mastery of Agile methodologies, backlog management, roadmap planning, and delivery.
Comfortable working with technical, data, and business teams.
Excellent communication, synthesis, and influencing skills.
Fluent in French and English.

Responsibilities

Manage requests with teams, prioritizing initiatives based on budgets and resources.
Define and deploy the product roadmap in line with Maison’s strategy.
Formalize requirements from CRM, marketing, Clienteling, e-commerce, retail, data, and IT.
Coordinate stakeholders to secure decisions, timelines and deliverable quality.
Ensure functional consistency and seamless integration within the CRM and digital ecosystem.
Lead change management: training, communication, and user adoption.
Identify and resolve risks, anticipate bottlenecks, and define action plans.