EMEA Omnichannel Growth & Experience Manager

LVMH; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

Louis Vuitton Moet Hennessy (LVMH) seeks an EMEA Omnichannel Business Project Manager to optimize the omnichannel value chain and elevate the customer experience across markets. You will drive performance, lead Voice of Customer initiatives, and support new market deployments in a dynamic, international setting.

You will translate data into strategic recommendations, structure complex issues, and present high-impact materials for senior stakeholders, leveraging strong analytical and

Qualifications

• Minimum 7 years of experience in e-commerce / omnichannel project management.
• Strong command of order flows and the digital purchasing journey.
• Excellent written and oral communication skills; ability to simplify complex topics for non-experts.
• Proficiency in PowerPoint; ability to create clear, structured, and impactful materials.

Responsibilities

• Drive and optimize performance by analyzing the digital customer journey and identifying friction points.
• Lead the Voice of Customer strategy for the EMEA region with cross-functional teams.
• Support new e-commerce market launches including business case definition and go-live prep.
• Supervise and coach an intern, developing autonomy and project-management skills.

Skills

Analytical skills

Cross-functional leadership

Presentation skills

Tools

PowerPoint

ContentSquare

Google Analytics

Salesforce

Excel

Job description

Louis Vuitton Moet Hennessy (LVMH) seeks an EMEA Omnichannel Business Project Manager to optimize the omnichannel value chain and elevate the customer experience across markets. You will drive performance, lead Voice of Customer initiatives, and support new market deployments in a dynamic, international setting.

You will translate data into strategic recommendations, structure complex issues, and present high-impact materials for senior stakeholders, leveraging strong analytical and