CDI - Senior Product Owner (F/H)

Christian Dior; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

LVMH is seeking a senior product manager to drive multiple digital transformation projects within the CRM department, aligning objectives with customer experience and product delivery. You will structure, prioritize, and deploy high-impact CRM solutions to support insights and marketing activation, leading cross-functional teams and change management.

Fluent in French and English, with 5–7+ years in product management or CRM transformation in luxury environments, you will own roadmaps and

Qualifications

• Master’s degree from a top-tier institution (business/engineering/university).
• 5 to 7+ years in product management, digital project management, or CRM transformation.
• Deep understanding of CRM, data, marketing automation.
• Experience in luxury, premium, retail, or omnichannel environments preferred.
• Strong product mindset, business-driven approach, and execution focus.
• Mastery of Agile methodologies, backlog management, roadmap planning, and delivery.
• Comfortable working with technical, data, and business teams.
• Excellent communication, synthesis, and influencing skills.
• Fluent in French and English.

Responsibilities

• Manage requests with teams, prioritizing initiatives based on budgets and resources.
• Define and deploy the product roadmap in line with Maison’s strategy.
• Formalize requirements from CRM, marketing, Clienteling, e-commerce, retail, data, and IT.
• Coordinate stakeholders to secure decisions, timelines and deliverable quality.
• Ensure functional consistency and seamless integration within the CRM and digital ecosystem.
• Lead change management: training, communication, and user adoption.
• Identify and resolve risks, anticipate bottlenecks, and define action plans.

Job description

Drive multiple digital transformation projects within the CRM department, ensuring alignment between business objectives, customer experience, business priorities, and product delivery. The role aims to structure, prioritize, and deploy high-impact CRM solutions to support customer insights and marketing activation.

Job responsibilities

• Manage requests in coordination with teams, ensuring the prioritization of their initiatives based on budgets and resources.
• Define and deploy the product roadmap in line with Maison’s strategy.
• Formalize requirements from all teams: (CRM, marketing, Clienteling, e-commerce, retail, data, and IT).
• Coordinate various stakeholders to secure decisions, timelines and deliverable quality.
• Ensure functional consistency and seamless integration of solutions within the existing CRM and digital ecosystem.
• Lead change management: team preparation, documentation, training, communication, and user adoption.
• Identify and resolve risks, anticipate bottlenecks, and define action plans.

Profile

• Master’s degree from a top-tier business school, engineering school, or university.
• 5 to 7+ years of experience in product management, digital project management, or CRM transformation
• Deep understanding of CRM, data, marketing automation
• Experience within luxury, premium, retail, or omnichannel environments is strongly preferred.
• Strong product mindset, business-driven approach, and execution focus.
• Mastery of Agile methodologies, backlog management, roadmap planning, and delivery.
• Comfortable working alongside technical, data, and business teams.
• Excellent communication, synthesis, and influencing skills.
• Fluent in both French and English.

Additional information

Promoting diversity in all its forms, Christian Dior Couture has been committed since 2013 to an initiative supporting the employment of people with disabilities.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.