Representante de Servicio al Cliente Bilingüe (Seguros)

Placements24; Nice; Hybrid; EUR 9,800 - 14,000; Full time

Benefits offered by this job

Competitive hourly wage

Health insurance

Life insurance

Paid time off

Training provided

Remote work flexibility

Job summary

Placements24 is seeking a friendly and professional Bilingual Customer Service Representative to join our client’s support team in Mexico City. The role handles inquiries, resolves issues, and ensures a positive experience with insurance products and services. Fluency in Spanish and English, excellent communication, and a genuine desire to help people are essential.

Remote work is available. You will manage calls, emails, and live chat about policy information, billing, claims, and general

Qualifications

• Fluent in both Spanish and English (written and spoken).
• Experience in customer service, preferably in insurance/financial services.
• Excellent communication and interpersonal skills.
• Ability to work remotely and manage time independently.
• Availability for flexible hours including evenings/weekends.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Spanish and English.
• Provide information about insurance policies, billing, and claims status.
• Assist customers with navigating online portals and self-service options.
• Troubleshoot and resolve customer issues efficiently.
• Document interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Educate customers on product offerings and services.
• Meet or exceed performance metrics.

Skills

Spanish & English fluency

Excellent communication

CRM software

Typing accuracy

Problem solving

Time management

Independent / remote work

Flexible hours

Education

High school diploma

Some college coursework

Tools

CRM software

Job description

About the Role

Our client is looking for a friendly and professional Representante de Servicio al Cliente Bilingüe to join their support team in Mexico City . This role is crucial for providing exceptional customer service to a diverse client base, handling inquiries, resolving issues, and ensuring a positive experience with our insurance products and services. The ideal candidate will be fluent in both Spanish and English, possess excellent communication skills, and have a genuine desire to help people. You will be the first point of contact for clients, managing calls, emails, and chat inquiries related to policy information, billing, claims, and general questions. This position offers the flexibility of a remote work arrangement, allowing you to contribute from the comfort of your home. We are seeking an empathetic and efficient individual committed to maintaining high standards of customer support in the insurance sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Provide information about insurance policies, coverage, billing, and claims status.
• Assist customers in navigating online portals and self-service options.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and transactions accurately in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Educate customers on product offerings and services.
• Adhere to quality assurance standards and company policies.
• Contribute to team goals by meeting or exceeding performance metrics.

Requirements

• High school diploma or equivalent; some college coursework is a plus.
• Fluency in both Spanish and English (written and spoken) is mandatory.
• Previous experience in customer service, preferably in the insurance or financial services industry.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using computers, navigating multiple software applications, and typing accurately.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A positive attitude and a strong commitment to customer satisfaction.
• Availability to work flexible hours, including potential evenings or weekends, as required by business needs.

Benefits

• Our client offers a competitive hourly wage and a comprehensive benefits package, including health insurance, life insurance, and paid time off.
• You will receive thorough training on our products and systems.
• The remote work setup provides excellent flexibility and work-life balance.